ARIES Interaction Manager | Customer Interaction Management (CIM) on ServiceNow
ENHANCE CUSTOMER EXPERIENCES
ARIES™ Interaction Manager is a fully-supported application built on the ServiceNow platform that optimizes online relationships and interactions between employees, customers, prospects, partners and suppliers. The NOW Certified app provides a 360-degree view of your customers (internal and external), helping you execute hyper-personalized, omni-channel customer journeys to drive high impact business outcomes.
Customer Management | Get a 360° Customer View
Don't Miss Anything
Track all types of individual tasks: emails, calls, instant messages and on-site visits.
ARIES offers you the ability to tag words in form entries in your messages for easy search.
ARIES links seamlessly to your CMDB, PPM and other ServiceNow tools.
BETTER UNDERSTAND YOUR CUSTOMER WITH DETAILED REPORTING
ARIES allows your team to enter customer interaction follow-ups (meetings and escalations), view existing interactions and provides detailed reporting capabilities. Interaction management tools include version control, KPI reporting and heat maps. With ARIES, you can analyze customer data and segment specific groups.
Frequently Asked Questions
Can I integrate data from other applications?
Yes. ARIES Interaction Manager can integrate data from your existing databases, ERP, email platform, and other digital platforms. You can connect directly to any system that has a REST or SOAP API and Orion also supports file imports (Excel or CSV).
Do you provide support after initial setup?
Yes! ARIES Interaction Manager is delivered in a Software-as-a-Service (SaaS) model that’s fully supported, with all maintenance and upgrades included.
What does the setup process look like?
We meet with your team in a Joint Application Design (JAD) session to gather requirements for your company’s unique processes, define your desired workflows, and incorporate your sales procedures. From there, our team of product experts will help you customize and implement the CRM system.
What does it cost?
ARIES Interaction Manager’s cost is typically 3 to 4 times less than other leading solutions. We like to work collaboratively to provide a truly unique and fully customized solution for every one of our customers. Contact one of our experts today to find out how much you time and money you can save by switching to ARIES Interaction Manager.