by Sam Martello | Dec 18, 2019 | Customer Service
If you seek to connect with your customers and provide real-time feedback for their issues, you get how important these interactions are. With the revolution of today’s service on-demand culture, customers expect their issues to be resolved with little to no...
by Team | Jan 23, 2018 | Customer Service, ServiceNow Tips
Customer satisfaction is becoming increasingly important to a company’s success and ability to grow, but disconnected technology may be preventing them from achieving it. Since every area of your business – from IT to Marketing and Sales – relies on customer and...
by infocenter | Nov 4, 2017 | Customer Service, ServiceNow Tips
Customer experience has a broader impact on overall business operations than you may realize. Even in the current digital age of marketing and business operations, companies are still thriving by nurturing customer loyalty and trust and by relying on recommendations...
by infocenter | Nov 1, 2017 | Customer Service, ServiceNow Tips
Poor customer service can cause your business to lose customers, miss potential future markets, and destroy your reputation. Many companies believe that having excellent marketing strategies can overcome subpar customer service, but CSM research has proven this wrong....
