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Better Customer Experiences with ServiceNow® CSM

Better Customer Experiences with ServiceNow® CSM

by Sam Martello | Dec 18, 2019 | Customer Service

If you seek to connect with your customers and provide real-time feedback for their issues, you get how important these interactions are. With the revolution of today’s service on-demand culture, customers expect their issues to be resolved with little to no...
Replacing Your CRM Software with ServiceNow

Replacing Your CRM Software with ServiceNow

by Team | Jan 23, 2018 | Customer Service, ServiceNow Tips

Customer satisfaction is becoming increasingly important to a company’s success and ability to grow, but disconnected technology may be preventing them from achieving it. Since every area of your business – from IT to Marketing and Sales – relies on customer and...
How To Deliver High Quality Customer Experiences at Scale

How To Deliver High Quality Customer Experiences at Scale

by infocenter | Nov 4, 2017 | Customer Service, ServiceNow Tips

Customer experience has a broader impact on overall business operations than you may realize. Even in the current digital age of marketing and business operations, companies are still thriving by nurturing customer loyalty and trust and by relying on recommendations...
Avoid the Risks of Delivering Poor CSM by Using ServiceNow

Avoid the Risks of Delivering Poor CSM by Using ServiceNow

by infocenter | Nov 1, 2017 | Customer Service, ServiceNow Tips

Poor customer service can cause your business to lose customers, miss potential future markets, and destroy your reputation. Many companies believe that having excellent marketing strategies can overcome subpar customer service, but CSM research has proven this wrong....

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