Chat with us, powered by LiveChat

Customer Service Management


Improve Customer Satisfaction. Reduce Costs.

With ServiceNow’s Customer Service Management (CSM), you can transform your customer service solution and make your customers happy. By integrating across departments, workflows are automated to solve customer issues effortlessly. By fostering collaboration across IT, finance, quality and other teams, organizations are able to take on problems at the source and prevent them from happening again. Benefits include:

 •  Solve Issues Faster
 •  Cut Costs & Boost Customer Satisfaction
 •  Monitor Service Patterns
 •  Case Management
 •  Improve Productivity
 •  Resolve Issues Faster
 •  Increase Service Quality
 •  Improve Product Quality
 •  Proactively Answer Issues
 •  360 Customer View

Certified, Experienced Team.

Infocenter is your partner for ServiceNow® Customer Service Management (CSM) Planning, Implementation and Support.

 •  Our team members are Certified in Customer Service Management (CSM) Implementation
 •  We’re a Certified ServiceNow Partner

Global Model. 24/7 Support.

Once you own ServiceNow® Customer Service Management (CSM) we simply supporting the product by leveraging our Global Center of Excellence (CoE), our team of high-experienced former Customer Service, Sales and Marketing executives and Certified ServiceNow experts to reduce cost, solve problems and achieve SLAs. Our ServiceNow CSM Support Services include:

 •  Planning
 •  Implementation
 •  Managed Services / Support