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Beginner’s Guide to ITIL: What You Need to Know

Beginner’s Guide to ITIL: What You Need to Know

For IT organizations, IT Service Management (ITSM) goes hand-in-hand with ITIL practices. ITIL acts as the framework for guiding organizations through the ITSM lifecycle, setting processes, best practices, and tasks aimed at helping organizations establish and improve...
Why ServiceNow is the Best Replacement for Lotus Notes

Why ServiceNow is the Best Replacement for Lotus Notes

IBM’s Lotus Notes was once a powerful communication tool and application portfolio. Companies could develop applications for their users to create workflows to complete tasks and forms, and people could use it to organize their contacts and manage email communication....
ITIL Service Management Best Practices for 2018

ITIL Service Management Best Practices for 2018

The guiding framework of ITIL has long helped companies manage their IT services. ITIL practices help companies shape their IT services, align services with overall business goals, and maintain control over incidents and systems. As more and more technology products...
ServiceNow Brings the Power of AI to Automation

ServiceNow Brings the Power of AI to Automation

The ServiceNow platform brings innovative solutions to businesses through workflow automation, application integration, and service portals. Initially focusing on IT operational, systems, and business management. In recent years ServiceNow has expanded its offerings...