Videos & Webinars

What’s New in Rome: An Elite Partner Perspective

On-Demand Webinar: How The London Stock Exchange Group Manages (and Enhances) ServiceNow HRSD

Whether you currently own or are considering ServiceNow HRSD, we would like to invite you to an on-demand conversation with Victoria Sverdlov, Global Head of HR Services Delivery with the London Stock Exchange Group (LSEG) and Susan Britt, Infocenter HRSD Practice Leader.

You will learn the business goals and challenges faced by LSEG’s HR Department. We discuss how Infocenter and LSEG partnered to Plan, Build and Manage / Enhance ServiceNow HRSD with Infocenter DEVSHOP.

We cover all topics including:

– ServiceNow Version Upgrades
– Break/Fix
– On-Going Enhancements to Existing Functionality
– Knowledge Content, Reporting and Analysis
– Return to Workplace
– What’s the ROI?


On Demand Webinar: Transform your Business with NOW Apps

NOVOLEX™ is one of North America’s leaders in packaging choice and sustainability. With 60+ locations worldwide, their products are embraced by the nearly 10,000+ NOVOLEX families.

Whether it’s Quality, Safety, Customer or Cash Management, NOVOLEX’s Technical Services Manager, Matt Krumpelbeck, explains how leveraging the power of Infocenter’s fully-supported NOW Certified Products and ServiceNow’s AppEngine is helping to run their business smoothly.

On-Demand Webinar: Leveraging ServiceNow Managed Services in Healthcare

HealthStream is a publicly-listed company dedicated to improving patient outcomes through the development of healthcare organizations’ greatest asset: their people.

They work with approximately 4.8 million healthcare employees in the U.S. Join us for an on-demand “Customer Conversation” Zoom Webinar with Jeff Adams, AVP of Business Operations at HealthStream. Jeff covers how they utilize the ServiceNow platform and Infocenter’s DEVSHOP Managed Services.

How American Greetings Leverages Infocenter ATLAS CRM Built on ServiceNow AppEngine

American Greetings is one of the world’s largest greeting card producers. As the leader in meaningful connections, they are committed to making the world a more thoughtful and caring place. They’re also leveraging ServiceNow Certified ATLAS for their Customer Experience Center CRM.

Customer Experience Senior Program Manager Lyndsey Powers joins us to discuss how the ServiceNow Platform and Infocenter helps support her center of customer excellence.

10 Minute Tutorial: ServiceNow Paris Release (HRSD)

With over 10 years of ServiceNow experience and 20+ years of industry experience, HRSD National Practice Leader, Susan Britt presents what you need to know about upgrading to Paris for ServiceNow HR Service Delivery (HRSD).

10 Minute Tutorial: ServiceNow HAM & SAM

With over 20+ years of ITOM experience, Infocenter’s National Practice Leader, Jim Parliament explains the new features to ServiceNow HAM & SAM and how they can benefit your team.

ServiceNow ITSM & Analytics, Intelligence, & Reporting

With over 20 years of industry experience, Infocenter’s Chief Revenue Officer, Kelly Gatewood explains the new Paris features of ServiceNow ITSM and Analytics, Intelligence, & Reporting and how they can benefit your team.

10 Minute Tutorial: ServiceNow Legal Service Delivery

With over 10 years of industry experience, Infocenter’s SVP of Professional Services, Bijah Gibson explains the new features to ServiceNow Legal Service Delivery and how they can benefit your team.