ServiceNow® For Business Services
Centralized solutions tailored to your requirements.Solutions To Match Your Industry
The Business Services industry thrives on infrastructure-less solutions to manage areas within a business. With powerful cloud-based storage and computing, staff can access the ServiceNow platform from mobile devices and any other connected system. Your business benefits from on-the-go capabilities for invoice approvals, initiating service requests, 24/7 system maintenance. As an added benefit, management can quickly access performance metrics for one department or the entire enterprise, giving instant financial insights into performance and resource allocation.
Give Staff The Resources To Succeed
Many business areas suffer from inefficient, manual processes. Whether it is a finance department relying on complicated spreadsheets and data entry, or a customer service department relying on outdated service or pricing information, these inefficiencies are resource and time drains that can be avoided. The ServiceNow solution offers a broad range of applications and capabilities to combat each of these issues.
Customized Self-Service Portals
With self-service portals, staff can access resources, information, policies, and documents directly, rather than waiting to connect with another department. Human Resources can onboard a new employee through automated task lists, enabling the employee to complete each step on their own.
Automation To Assist IT
Automated workflows save your IT staff from sifting through countless duplicate service requests and fielding calls about pending requests. Staff can submit requests, check on the status of their request, and find information on issues on their own time. Management can check on requests and communicate directly with staff assigned to a request.
Faster Threat Mitigation & Reporting
We help IT and service management teams identify security threats, deploy quick patches to threats, and automatically notify users about issues. With proactive planning, you’ll be able to effectively identify areas of higher risk and compare your threat levels to industry standards. Plus, Infocenter’s centralized knowledge base enables you securely store and access issue reports so your IT staff can quickly access all the information they need.
