Customer Service ManagementDeliver Personalized Customer Service at Enterprise Scale.
Improve Customer Satisfaction. Reduce Costs.
Elevate your customer service by engaging your customers and connecting them with other departments throughout your organization thus resolving issues quickly and proactively:
- Increase Customer Satisfaction through Personalized Self-Service Options and Automation
- Boost Resolution Efficiency
- Improve Product and Service Quality
- Enhance Agent Productivity with Multitasking and Optimized Layout
- Manage Customer Interactions and Visually Track Activities, Case Status and SLAs
- Automate Assignments and Tasks with Simple Drag-and-Drop Interface
- Mobile: Manage Cases on the Go
Certified, Experienced Team.
Infocenter is your Certified ServiceNow CSM Partner for Planning, Implementation and Support. Our team of experts are Certified in CSM Implementation.
Taurus™ provides robust, closed-loop insights into the quality process, giving you the ability to tie returned products back to the original piece. This app helps you avoid costly product shortages and recalls to improve customer satisfaction and increase customer retention. The Taurus™ QMS app also integrates with 3rd party systems.
Global Model. 24/7 Support.
Once you own ServiceNow Customer Service Management (CSM) we simply support the product by leveraging our Global Center of Excellence (CoE), our team of highly-experienced former Customer Service, Sales and Marketing executives and Certified ServiceNow experts to reduce cost, solve problems and achieve SLAs. Our ServiceNow CSM Support Services include:
• Managed Services / Support
One Stop Customer Service Management With ServiceNow®
Explore Customer Service Applications
Apps for ServiceNow® Customer Service Management.
Enhance agent productivity with multitasking, integrated solutions and an optimized layout.
Case and Major Issue Management
Manage customer interactions and visually track activities, case statuses and SLAs.
Resolve issues faster by using machine language to route issues and recommend solutions.
Integrate telephony systems and support customers across web, phone, chat, email and social media.
Drive self-service with Knowledge Management, Service Catalog and Service Portal.
Improve the customer self-service experience with conversational guidance using a chatbot.
Service Management for Issue Resolution
Identify, diagnose and permanently resolve customer issues.