Customer Experience
Drive customer loyalty with connected digital workflows that automate work across departments.Improve Customer Satisfaction. Reduce Costs.
Elevate your customer service by engaging your customers and connecting them with other departments throughout your organization thus resolving issues quickly and proactively:
- Increase Customer Satisfaction through Personalized Self-Service Options and Automation
- Boost Resolution Efficiency
- Improve Product and Service Quality
- Enhance Agent Productivity with Multitasking and Optimized Layout
- Manage Customer Interactions and Visually Track Activities, Case Status and Engagements
- Automate Assignments and Tasks with Simple Drag-and-Drop Interface
- Mobile: Manage Cases on the Go
Strategically Plan for ServiceNow CSM
In today’s fast-paced business environment, delivering exceptional customer service is a key differentiator. Providing a seamless, efficient, and responsive customer service experience can set your organization apart from the competition. With ServiceNow CSM, it’s important to have a trusted partner like Infocenter.
Let us help you Plan, Build, and Manage ServiceNow Customer Service Management.
• PLAN: RADIUS™ Strategy and Roadmap
• Implementation: Fixed Fee Projects
• ServiceNow Managed Services DEVSHOP™ for CSM
Certified, Experienced Team.
Let Infocenter be your your Certified ServiceNow CSM Partner for Planning, Implementation and for providing Capacity / Continuity with DEVSHOP. Our team of domain experts are Certified in CSM and across all ServiceNow Customer and Industry Workflow Products (CIWF).
Implementing ServiceNow CSM in your organization involves several key steps. Our Customer Workflows experts are here to help you:
- Assess Your Current Processes
- Plan Your Implementation
- Train Your Team
- Monitor and Optimize
