ServiceNow Partner

ServiceNow Certified Partner, Infocenter

Choosing the Right ServiceNow® Partner

Deciding on the right ServiceNow Partner is essential for success and a good working relationship. Infocenter is a trusted Certified ServiceNow Elite Partner and MSP (Managed Services) Partner that is 100% ServiceNow-focused. We also hold a number of ServiceNow Certifications across the enterprise and suite of applications:

  • Certified Services Partner
  • Certified Sales Partner
  • Certified Technology Partner

As a ServiceNow Technology Partner, Infocenter designs, develops and delivers NOW Certified applications on the NOW Platform and listed in the ServiceNow Store. All of our apps are delivered in a fully-supported subscription model (we call “SaaS on Paas”) with all upgrades and maintenance included. There’s no need to have dedicated resources to our products, we have you covered.

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Team of ServiceNow Experts

Our team at Infocenter holds a number of ServiceNow certifications across the enterprise and suite of applications. In order to obtain a ServiceNow certification, our experts have to have a deep knowledge of the ServiceNow Platform and pass a rigorous exam for each module. Our team is comprised of individuals who hold the following certifications:

 

Certified Implementation Specialists

  • Cloud Management
  • Customer Service Management
  • Discovery
  • Event Management
  • Human Resources
  • IT Service Management
  • Risk and Compliance
  • Service Mapping
  • Software Asset Management

 

Suite Certification

  • HR Enterprise
  • HR Professional

 

ServiceNow Certified Application Developer

NOW Certified

Through the above certifications, our delivery team is comprised of these roles:

ServiceNow Application Developer: Our team consists of highly experienced and certified developers who possess the skills and essential knowledge to rapidly and successfully develop applications to solve business problems.

ServiceNow System Administrator: Infocenter brings you the top ServiceNow System Administrators. These people have demonstrated mastery of ServiceNow System Administration and the related administrator functions.

ServiceNow Implementation Specialist: Many of our team members have successfully passed the ServiceNow Certified Implementation Specialist Exams, including IT Service Management, HR Service Delivery and Customer Service Management (CSM) Implementation.

ServiceNow Elite Partner

Infocenter can cover all your ServiceNow needs. We pride ourselves in our expertise, excellence in delivery and knowledge of ServiceNow best practices to ensure your organization gets the most value from your ServiceNow investment. Infocenter is an Elite ServiceNow partner across multiple provider modules such as:

  • Certified Services Partner
  • Certified Sales Partner
  • Certified Technology Partner

Our team is also comprised of certified implementation specialists across the platform, including Application Development. Being an Elite ServiceNow provider means Infocenter has reached the top 5% of all partners worldwide. Elite is the designation by ServiceNow as the highest level of capabilities and performance (formerly known as Gold status).

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MSP Partner for ServiceNow®

When searching for an Managed Services Provider (MSP), trust and accountability are key factors most organizations look for. You want to know your requests are being taken care of effeciently and effectively by experts who know your ServiceNow environment and have deep platform expertise.

A good MSP can deliver quality results and help plan the future of your ServiceNow platform, from roadmaps to enhancements and future projects.

As an MSP (Managed Service Provider) for ServiceNow®, Infocenter can provide a range of benefits to your organization. By leveraging our Infocenter platform we call GALAXY™, we can provide you with flexibility, affordability and full control of our powerful business applications – both ServiceNow-scoped applications and custom products. We allow you to focus on what you do best, while our Infocenter experts take care of the hard work.

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Deep Domain Expertise

Infocenter has the best of both worlds. Our team is comprised of individuals with deep domain expertise who also have an extensive understanding of the ServiceNow platform.

Our experts have over 20 years’ experience across the Enterprise:

  • Human Resources
  • Customer Service Management
  • Security
  • Information Technology
  • Marketing
  • Finance

And, have strong backgrounds across all industries like:

  • Healthcare
  • Manufacturing
  • Technology
  • Retail
  • Finance
  • Food Services
  • Legal
  • Oil & Gas
  • And more!

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Trusted and Experienced Partner

Every ServiceNow journey is different for each organization. The one consistent factor for success is having a trusted and experienced partner. By leveraging a partner with deep domain expertise, experience across the ServiceNow Platform and in all industries, your organization is setting itself up for success.

Infocenter can help you tackle any business problem and reach your goals. Good partnerships should be long-term and that’s what we’re here for. From ServiceNow roadmapping, new implementations, expansion of the platform, and maintaining your environment, Infocenter has you covered.

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Plan, Build and Manage ServiceNow

Start with a RADIUS™ Strategy Engagement and DEVSHOP™ Managed Services to fully leverage the power of the NOW platform.

 

  • Infocenter starts each relationship with a RADIUS™ strategy engagement.  These workshops are led by business-area leaders with domain expertise to determine a customer’s needs, gain internal alignment and a budget.
  • Leveraging our unique 24/7 global delivery model, we are able to design, develop and deliver applications rapidly to help you maximize your ServiceNow investment.
  • We provide on-going support with DEVSHOP™ Enterprise Managed Services for your ServiceNow environment and applications.

RADIUS™ Strategy Engagements

In this Sprint 0, our team of advisory experts work with key stakeholders from your organization to:

✔ Determine your needs

✔ Gain internal alignment

✔ And create a plan for successful execution of your digital transformation.

RADIUS provides you with an affordable ServiceNow strategy / roadmap led by business-area leaders (with real domain expertise) to gain internal alignment. You’ll receive a Proof of Concept (POC) / Minimum Viable Product (MVP) of the solution, Statement of Work (SoW), Project Plan and Detailed Spec Doc (for any custom work). It’s a low-cost, no-risk way to step into a solution.

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DEVSHOP™ Managed Services

Infocenter DEVSHOP™ is an affordable, highly-flexible managed services for your ServiceNow environment. Led by our Certified ServiceNow experts, customers can use their dedicated resources for anything that they need, including:

• Administration
• Development
• Business Analyst
• Implementations
• Application Support
• Upgrade Support
• Technical Support
• Reporting
• Service Portal

DEVSHOP provides you with a Program Manager to manage your weekly activity plan, VIRGO™ service requests, weekly status reports and ongoing communication for detailed reporting and transparency. DEVSHOP allows your team to focus on being more strategic rather than tactical.

 

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ServiceNow Webinars

 

Check out Infocenter’s on-demand ServiceNow webinars with topics covering:

  • IT Business Management (ITBM)
  • IT Operations Management (ITOM)
  • Software Asset Management
  • Governance, Risk and Compliance (GRC)
  • ServiceNow Tips and Tricks
  • And More!

 

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