ServiceNow HR Service Delivery (HRSD)Implementation and Solutions
Choosing the Right ServiceNow Partner
Infocenter is your ServiceNow Elite Partner for ServiceNow® HR Service Delivery (HRSD):
• Managed Services / Ongoing Support
We simplify ServiceNow HRSD by leveraging our global Center of Excellence (CoE), our team of highly-experienced former HR Executives and Certified ServiceNow experts to reduce costs, solve problems and achieve SLAs.
The Infocenter team has experience across industries deploying all three ServiceNow® HR Service Delivery applications and packages designed to increase HR productivity:
1. Case and Knowledge Management: Standardize how HR prioritizes, routes and delivers on employee requests and makes it easier for employees to get the services they need.
2. Employee Service Center: Provide employees a well-designed, single source for any and all things related to their HR needs.
3. Enterprise Onboarding and Transitions: Orchestrate and automate employee lifecycle events that start with HR, but cross into IT, facilities, and / or any other department in the organization. Whether you need to speed up information requests, streamline onboarding, or make transitions ridiculously simple, our team will help you personalize your worker experience and put an end to employee frustration.
Dedicated Support & Skilled Resources
• Led by former Human Resources Executives with deep expertise across industries.
• ServiceNow Certified HRSD Implementation Specialists, Developers, and Administrators.
• HR-Dedicated Architects and Business Analysts.
• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.
• Designed to support Strategy, Implementation, Support and BPO.
• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.
MANAGED SERVICES AND SUPPORT:
Explore HR Service Delivery Applications
Apps for ServiceNow® HR Service Delivery (HRSD).
Case and Knowledge Management
Standardize documentation, interactions, and fulfillment of employee inquiries and requests.
Employee Service Center
Provide a single place where employees can quickly get all the services they need.
Enterprise Onboarding and Transitions
Automate onboarding and other employee lifecycle events that span multiple departments.
Guide new hires through the employee onboarding process with a purpose-built mobile app.
Simplify employee self-service with a native mobile app for requests and actions.
Employee Document Management
Secure, retain, access, and purge employee files with ease using paperless document management.
Performance Analytics for HR Service Delivery
Reduce inefficiencies by reporting and analyzing service delivery performance and quality.
Resolve issues faster and scale your organization with intelligent chatbots.
Categorize general inquiries automatically by combining machine learning and historical data.
Employee Experience Packs
Support employees throughout their journey with pre-built content and configurations.
Transform Your HR Service Delivery with ServiceNow
Want an Overview of ServiceNow HR Service Delivery (HRSD)? Sign up Today!
In this Webinar, Infocenter’s HR Experts will Present on:
• Case and Knowledge Management
• Employee Service Center
• Enterprise Onboarding & Transitions
• And More!
Whether you currently own or are considering ServiceNow HRSD, we would like to invite you to an on-demand conversation with Victoria Sverdlov, Global Head of HR Services Delivery with the London Stock Exchange Group (LSEG) and Susan Britt, Infocenter HRSD Practice...read more
ServiceNow HR Service Delivery (HRSD) has helped many top organizations improve employee satisfaction and overall processes. Whether your planning for or already have implemented HRSD, read on for best practices straight from the experts. 1. Strategic Planning is...read more
On March 11th, 2020, ServiceNow introduced general availability of ServiceNow Orlando. With Orlando...read more
ServiceNow remains at the forefront of technology with two innovative releases per year that provide...read more
Over the past two decades, expectations of technology have changed immensely with demands for instant...read more
In its release, Madrid, ServiceNow enhanced its platform by adding native mobile enterprise...read more