ServiceNow HR Service Delivery (HRSD)
Implementation and SolutionsChoosing the Right ServiceNow Partner
Infocenter is your ServiceNow Elite Partner for ServiceNow® HR Service Delivery (HRSD):
• Planning
• Implementation
• Managed Services / Ongoing Support
We simplify ServiceNow HRSD by leveraging our global Center of Excellence (CoE), our team of highly-experienced former HR Executives and Certified ServiceNow experts to reduce costs, solve problems and achieve SLAs.
Deep Expertise
The Infocenter team has experience across industries deploying all three ServiceNow® HR Service Delivery applications and packages designed to increase HR productivity:
1. Case and Knowledge Management: Standardize how HR prioritizes, routes and delivers on employee requests and makes it easier for employees to get the services they need.
2. Employee Service Center: Provide employees a well-designed, single source for any and all things related to their HR needs.
3. Enterprise Onboarding and Transitions: Orchestrate and automate employee lifecycle events that start with HR, but cross into IT, facilities, and / or any other department in the organization. Whether you need to speed up information requests, streamline onboarding, or make transitions ridiculously simple, our team will help you personalize your worker experience and put an end to employee frustration.
Dedicated Support & Skilled Resources
OUR TEAM:
• Led by former Human Resources Executives with deep expertise across industries.
• ServiceNow Certified HRSD Implementation Specialists, Developers, and Administrators.
• HR-Dedicated Architects and Business Analysts.
OUR MODEL:
• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.
• Designed to support Strategy, Implementation, Support and BPO.
• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.
MANAGED SERVICES AND SUPPORT:
• Infocenter offers strategy engagments (RADIUS™) and cost-effective ServiceNow managed services (DEVSHOP™) to support your ServiceNow HRSD.
Explore HR Service Delivery Applications
Apps for ServiceNow® HR Service Delivery (HRSD).
Case and Knowledge Management
Standardize documentation, interactions, and fulfillment of employee inquiries and requests.
Employee Service Center
Provide a single place where employees can quickly get all the services they need.
Enterprise Onboarding and Transitions
Automate onboarding and other employee lifecycle events that span multiple departments.
Mobile Onboarding
Guide new hires through the employee onboarding process with a purpose-built mobile app.
Now® Mobile
Simplify employee self-service with a native mobile app for requests and actions.
Employee Document Management
Secure, retain, access, and purge employee files with ease using paperless document management.
Performance Analytics for HR Service Delivery
Reduce inefficiencies by reporting and analyzing service delivery performance and quality.
Virtual Agent
Resolve issues faster and scale your organization with intelligent chatbots.
Predictive Intelligence
Categorize general inquiries automatically by combining machine learning and historical data.
Employee Experience Packs
Support employees throughout their journey with pre-built content and configurations.
Request an App
Have an app or feature request? Let us know and we’ll see what we can do to help!
Transform Your HR Service Delivery with ServiceNow
Want an Overview of ServiceNow HR Service Delivery (HRSD)? Sign up Today!
In this Webinar, Infocenter’s HR Experts will Present on:
• Case and Knowledge Management
• Employee Service Center
• Enterprise Onboarding & Transitions
• And More!
Recommended Articles
ServiceNow Legal Service Delivery
ServiceNow Legal Service Delivery, offered on the ServiceNow Paris release, cannot come at a better time! Read on to learn about the newest and enhanced features of Legal Service Delivery and how they can help your Legal team.
read more
10 Minute Tutorial: ServiceNow Legal Service Delivery
With over 10 years of industry experience, Infocenter's SVP of Professional Services, Bijah Gibson explains the new features to ServiceNow Legal Service Delivery and how they can benefit your team. Register to Watch * indicates required Email Address * First Name...
read more
ServiceNow ITSM & Analytics, Intelligence, & Reporting
With over 20 years of industry experience, Infocenter's Chief Revenue Officer, Kelly Gatewood explains the new Paris features of ServiceNow ITSM and Analytics, Intelligence, & Reporting and how they can benefit your team. Register to Watch * indicates required Email...
read more
10 Minute Tutorial: ServiceNow HAM & SAM
With over 20+ years of ITOM experience, Infocenter's National Practice Leader, Jim Parliament explains the new features to ServiceNow HAM & SAM and how they can benefit your team. Register to Watch * indicates required Email Address * First Name Last...
read more
ServiceNow Paris Top New Features and Functionalities
Twice a year, ServiceNow announces their newest release with many new and enhanced functionalities and features. ServiceNow operates on an n-1 model, meaning you must either upgrade to the newest version of the platform (n), or the previous release (n-1), with the...
read more
How The London Stock Exchange Group Manages (and Enhances) ServiceNow HRSD
Whether you currently own or are considering ServiceNow HRSD, we would like to invite you to an on-demand conversation with Victoria Sverdlov, Global Head of HR Services Delivery with the London Stock Exchange Group (LSEG) and Susan Britt, Infocenter HRSD Practice...
read more