ServiceNow HR Service Delivery (HRSD)

Implementation and Solutions

Choosing the Right ServiceNow Partner

Infocenter is your ServiceNow Elite Partner for ServiceNow® HR Service Delivery (HRSD):

• Planning

• Implementation

• Managed Services / Ongoing Support

We simplify ServiceNow HRSD by leveraging our global Center of Excellence (CoE), our team of highly-experienced former HR Executives and Certified ServiceNow experts to reduce costs, solve problems and achieve SLAs.

Deep Expertise

The Infocenter team has experience across industries deploying all three ServiceNow® HR Service Delivery applications and packages designed to increase HR productivity:

1. Case and Knowledge Management: Standardize how HR prioritizes, routes and delivers on employee requests and makes it easier for employees to get the services they need.

2. Employee Service Center: Provide employees a well-designed, single source for any and all things related to their HR needs.

3. Enterprise Onboarding and Transitions: Orchestrate and automate employee lifecycle events that start with HR, but cross into IT, facilities, and / or any other department in the organization. Whether you need to speed up information requests, streamline onboarding, or make transitions ridiculously simple, our team will help you personalize your worker experience and put an end to employee frustration.

Dedicated Support & Skilled Resources


• Led by former Human Resources Executives with deep expertise across industries.

ServiceNow Certified HRSD Implementation Specialists, Developers, and Administrators.

• HR-Dedicated Architects and Business Analysts.


• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.

• Designed to support Strategy, Implementation, Support and BPO.

• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.


• Infocenter offers strategy engagments (RADIUS) and cost-effective ServiceNow managed services (DEVSHOP) to support your ServiceNow HRSD.

Explore HR Service Delivery Applications

Apps for ServiceNow® HR Service Delivery (HRSD).

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.


Employee Service Center

Provide a single place where employees can quickly get all the services they need.


Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Mobile Onboarding

Guide new hires through the employee onboarding process with a purpose-built mobile app.

Now® Mobile

Simplify employee self-service with a native mobile app for requests and actions.


Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.


Performance Analytics for HR Service Delivery

Reduce inefficiencies by reporting and analyzing service delivery performance and quality.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.

Employee Experience Packs

Support employees throughout their journey with pre-built content and configurations.


Request an App

Have an app or feature request? Let us know and we’ll see what we can do to help!

Transform Your HR Service Delivery with ServiceNow

Want an Overview of ServiceNow HR Service Delivery (HRSD)? Sign up Today!


In this Webinar, Infocenter’s HR Experts will Present on:

• Case and Knowledge Management
• Employee Service Center
• Enterprise Onboarding & Transitions
• And More!

Recommended Articles

ServiceNow HRSD Best Practices

ServiceNow HR Service Delivery (HRSD) has helped many top organizations improve employee satisfaction and overall processes. Whether you're planning for or already have implemented HRSD, read on for best practices straight from the experts.   1. Strategic Planning is...

read more