Patient Interaction Platform

PIP™

Personalize and Streamline Your Patients’ Experience

Infocenter’s Patient Interaction Platform (PIP™) uses ServiceNow’s robust and powerful workflow engine to maximize your call center capabilities. The app creates and distributes scripts called “Interventions” that call center agents can administer to patients. Interventions are designed to maximize a patient’s own health accountability by inquiring about their adherence to medication regimens and protocols.

PIP™ helps to deliver a very personalized and specific patient experience with special features like mobile capabilities, an accessible chat experience, and more!

 

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Company Logo and Theme Branding

 
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Capturing of Patient Conditions and Medications

 
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Call Center Intervention Portal Pages and Widgets

 
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Alternate Call Center and Mobile Question Experiences

 
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Streamlined Patient Data Transform and Setup

 
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Ability to Add Patient Availability

 
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Program Enrollment

 
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Mobile Enrollment

 
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Mobile Intervention Portal Pages and Widgets

 

Unique Branding

PIP™ allows for unique branding from the patient to the company level, is available as a mobile application with a virtually administered “chat” experience, and follows HIPAA regulations and guidelines. 

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Mobile Application Specific Features:

  • Mobile Health Dashboard with Adherence Scores and Tips for Success
  • Self-Managed Profile Avatar and Attributes
  • Full Text / SMS Inbound and Outbound Capability
  • Program or Mobile Opt-Out from Mobile Health Dashboard
  • Program or Mobile Opt-Out via Text / SMS
  • Optional Email Capability

 

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