Infocenter Success Stories
Oil, Gas & Retail Distribution Refinery Solution
“Infocenter was very knowledgeable of the product and provided the
thought leadership we needed to ensure a successful implementation of the tool. The team was very flexible and able to change direction quickly when needed. We could not have completed this project without them and will be using them again for future work.”
Gas Station Retailer Leverages Infocenter for Customer Engagement Solution
The aspects of the project that the organization was most pleased with:
“The people that we work with at Infocenter and the experience they have with the platform.”
Optical Retailer Leverages Infocenter for Support + Strategy Across The Enterprise
“Infocenter went above and beyond to ensure the project was scoped out, managed and supported. They deserve to be an Elite partner and more. Their leadership and management styles echo throughout each and every resource on a project. They go above and beyond to keep the ServiceNow name held in high regard.”
Top Healthcare Organization Partners with Infocenter for ServiceNow Custom Application and DEVSHOP™ Managed Services for ITSM & CSM
• Profile: One of the largest providers of healthcare services in the nation with almost 200 hospitals and $40+ billion in revenue leveraged Infocenter for Marketing Service Management Application.
Infocenter Products and Services:
Marketing Service Management:
• Created a centralized location for marketing service requests across multiple business units.
• Leveraged the power of the ServiceNow platform to consolidate processes and integrate into other digital workstreams.
• Enabled common request model with tasks and notifications to streamline the entire process, saving the organization time and money.
• Implemented Enterprise Onboarding & Transitions (Lifecycle Events)
• Planning, implementation and ongoing support of the custom application for streamlined marketing processes.
Infocenter DEVSHOP™ Managed Services
• Infocenter is the selected partner for ongoing support of ITSM & CSM.
Leading Global Food & Beverage Organization Utilizes Infocenter for Custom ServiceNow Application
• Profile: Global multinational food, snack, and beverage corporation with $60+ billion in revenue and 250,000+ employees.
Infocenter Products and Services:
• Advised on streamlining the Enterprise Architecture process.
• Provided visibility to Leadership on Enterprise Architecture requests to obtain Technology approvals.
• Eliminated the use and maintenance of spreadsheets and manual tracking of Enterprise Architecture requests.
Global Stock Exchange and Financial Information Firm uses Infocenter for ServiceNow HRSD Planning and Implementations
• Profile: Publicly-traded, multibillion-dollar stock exchange / financial information company with $2+ billion in revenue, 4500+ employees and one of the largest exchanges in the world.
Infocenter Services Include:
• Implemented Case and Knowledge Management
• Developed Workday Integrations
• Implemented Employee Service Center (ESC)
• Implemented Enterprise Onboarding & Transitions (Lifecycle Events)
• Performed Business Analysis by:
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- Reviewed previous queries and requests that were sent to HR prior to the SN Implementation to provide recommendations on services, catalog items, and knowledge articles
- Created UAT test scripts to also be used for ATF tests
• Implemented Automated Test Framework (ATF)
Real Estate Investment Trust Leverages Infocenter RADIUS™ and DEVSHOP™ for ServiceNow HRSD and ITSM Implementations
• Profile: One of the largest publicly-traded real estate trust in the U.S. with $1.6 billion in revenue, ownership of 100,000+ homes, 305 communities and presence in 17 states.
Infocenter Products and Services:
• Rebaselined HRSD and ITSM implementations from highly customized solutions to standard, more out of the box best practices.
• Consolidated 89 Catalog items to 27
• Developed AD, Workday and Okta Integrations
• Consolidated multiple service portals into one streamlined Employee Service Center (ESC)
• Implemented new standard Knowledge Base
Performed Business Analysis by:
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- Outlining and documenting Policies and Procedure and System Admin Guides to be used for user training and ongoing documentation
- Created UAT test scripts to also be used for ATF tests
- Worked in parallel with the current production instance while building the new production instance.
- Worked alongside ServiceNow customer support to sequence timing of events during Go Live to move from one production instance to the new production instance.
Manufacturer Replaces Portfolio of Legacy Apps with NOW Certified Apps, Including Salesforce
• Profile: Private Equity owned, $3+ billion in revenue, 5,000+ employees.
Infocenter Products and Services:
• Initially replaced Salesforce CRM with Infocenter ATLAS CRM in less than 60 days and 1/4th of cost.
• Replaced collection of legacy apps with Infocenter TAURUS QMS (Quality Management Software).
• Replaced manual process of emails/spreadsheets with Infocenter PHOENIX CPQ (Configure Price Quote).
• Leveraged Infocenter team of certified experts for CMDB implementation and optimization.
Global Diversified Downstream Energy Company Engages Infocenter to Digitize the Management of Capital Budget and Projects through ServiceNow IT Business Management (ITBM)
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Profile: FORTUNE 500, publicly-traded, $7+ billion in revenue, 4,000+ employees
Infocenter Services Include:
- Implemented ServiceNow’s Project Portfolio Management
- Streamlined Project Management Process
- Digitized Capital Budget Management and Planning Process
- Migrated Historical Project and Budget Data from SharePoint Site
- Replaced Legacy Document Management Repository with Knowledge Management
Global Financial Services Firm Leverages Infocenter for ServiceNow Improvement Strategy
• Profile: Public company, $10+ billion in revenue, 45,000+ employees and major international presence.
Infocenter Services Include:
• Implemented HR Center of Excellence (COE) and HR Services
• Implemented Service Management Metrics and Performance Analytics
• Enabled Translations
• Implemented Service Portal
• Provided Development and Business Analyst Services
Natural Resource Company uses Infocenter for ServiceNow HRSD Planning and Implementations
• Profile: Publicly-traded, $7+ billion in revenue, 5,000+ employees and 200+ convenience stores across the U.S.
Infocenter Services Include:
- Implemented Employee Service Center
- Migration from Non-Scoped to Scoped HRSD
- Re-Implemented Case Management
- Implemented Knowledge Management
- Designed and Built Custom Employee Service Center (HR Portal)
Analytics Firm Runs Entire Business on Infocenter ATLAS
• Profile: Private, high-growth firm providing industry leading eCommerce Analytics and Business Intelligence Software.
Infocenter Products and Services:
• The company runs on NOW Certified ATLAS which provides end-to-end management of their subscription-based business model, lead-to-cash, including CRM.
• Customer can market, quote, order, bill, reconcile, fulfill, support and analyze the entire customer lifecycle on a single platform built on ServiceNow.
