InfoCenter Success Stories

Global Financial Services Firm Leverages InfoCenter for ServiceNow Improvement Strategy

• Profile: Public company, $10+ billion in revenue, 30,000+ employees and major international presence.

InfoCenter Services Include:

• Implementation of HR Center of Excellence (COE) and HR Services.
• Service Management Metrics and Performance Analytics
• Translations
• Service Portal
• Development and Business Analyst services.

Manufacturer Replaces Portfolio of Legacy Apps with NOW Certified Apps, Including Salesforce

• Profile: Private Equity owned, $3+ billion in revenue, 5,000+ employees.

InfoCenter Products and Services:

• Initially replaced Salesforce CRM with InfoCenter ORION CRM in less than 60 days and 1/4th of cost.
• Replaced collection of legacy apps with InfoCenter TAURUS QMS (Quality Management Software).
• Replaced manual process of emails/spreadsheets with InfoCenter PHOENIX CPQ (Configure Price Quote).
• Leveraged InfoCenter team of certified experts for CMDB implementation and optimization.

Analytics Firm Runs Entire Business on InfoCenter ATLAS

Profile: Private, high-growth firm providing industry leading eCommerce Analytics and Business Intelligence Software.

InfoCenter Products and Services:

• NOW Certified ATLAS provides end-to-end management of their subscription-based business model, lead-to-cash, including CRM.

• Customer can market, quote, order, bill, reconcile, fulfill, support and analyze the entire customer lifecycle on a single platform built on ServiceNow.