Infocenter Success Stories

Healthcare Success | Now Platform Apps

The company is one of the largest providers of home-based care and is comprised of 30,000+ caregivers serving over 60,000 patients daily.

Electronic Medication Administration Record (eMAR™)

  • Provides real-time updates for patients, medications, and orders
  • Clinicians can now record and have real-time updates using mobile tablets in the field 
  • Reporting, Administration, Operations, and document transmission to HCHB are all digitized and centralized.
  • Eliminated 15k pieces of paper monthly
  • Reporting & Scheduling
  • Clinical auditing

Room & Board™ 

  • Developed Custom App on the ServiceNow Platform to replace legacy process using shared spreadsheets
  • Eliminates high volume of manual data entry and human error
  • Centralizes process across Census, Billing, and Accounts Payable teams
  • Facility Invoices created electronically in Workday
  • HCHB Integration For Facilities, Patients, R&B Roster, and Cash Posted

    Top Healthcare Organization Partners with Infocenter 

    One of the largest providers of healthcare services in the nation with 200+ hospitals and $40+ billion in revenue.

    Marketing Service Management Custom Application:

    • Created a centralized location for marketing service requests across multiple business units.
    • Leveraged the power of the ServiceNow platform to consolidate processes and integrate into other digital workstreams.
    • Enabled common request model with tasks and notifications to streamline the entire process, saving the organization time and money.
    • Implemented Enterprise Onboarding & Transitions (Lifecycle Events)
    • Planning, implementation and ongoing support of the custom application for streamlined marketing processes.

    Infocenter DEVSHOP™ Managed Services

    • Infocenter is the selected partner for ongoing support of ITSM & CSM.

    Global Stock Exchange and Financial Information Firm uses Infocenter for ServiceNow HRSD Planning and Implementations

    • Profile: Publicly-traded, multibillion-dollar stock exchange / financial information company with $2+ billion in revenue, 4500+ employees and one of the largest exchanges in the world.

    Infocenter Services Include:

    • Implemented Case and Knowledge Management
    • Developed Workday Integrations
    • Implemented Employee Service Center (ESC)
    • Implemented Enterprise Onboarding & Transitions (Lifecycle Events)
    • Performed Business Analysis by:

      • Reviewed previous queries and requests that were sent to HR prior to the SN Implementation to provide recommendations on services, catalog items, and knowledge articles
      • Created UAT test scripts to also be used for ATF tests

    • Implemented Automated Test Framework (ATF)

    Real Estate Investment Trust Leverages Infocenter RADIUS™ and DEVSHOP™ for ServiceNow HRSD and ITSM Implementations

    • Profile: One of the largest publicly-traded real estate trust in the U.S. with $1.6 billion in revenue, ownership of 100,000+ homes, 305 communities and presence in 17 states.

    Infocenter Products and Services:

    • Rebaselined HRSD and ITSM implementations from highly customized solutions to standard, more out of the box best practices.

    • Consolidated 89 Catalog items to 27

    • Developed AD, Workday and Okta Integrations

    • Consolidated multiple service portals into one streamlined Employee Service Center (ESC)

    • Implemented new standard Knowledge Base

    Performed Business Analysis by:

      • Outlining and documenting Policies and Procedure and System Admin Guides to be used for user training and ongoing documentation
      • Created UAT test scripts to also be used for ATF tests
      • Worked in parallel with the current production instance while building the new production instance.
      • Worked alongside ServiceNow customer support to sequence timing of events during Go Live to move from one production instance to the new production instance.

    Manufacturer Replaces Portfolio of Legacy Apps with NOW Certified Apps, Including Salesforce

    • Profile: Private Equity owned, $3+ billion in revenue, 5,000+ employees.

    Infocenter Products and Services:

    • Initially replaced Salesforce CRM with Infocenter ATLAS CRM in less than 60 days and 1/4th of cost.
    • Replaced collection of legacy apps with Infocenter TAURUS QMS (Quality Management Software).
    • Replaced manual process of emails/spreadsheets with Infocenter PHOENIX CPQ (Configure Price Quote).
    • Leveraged Infocenter team of certified experts for CMDB implementation and optimization.


    Global Financial Services Firm Leverages Infocenter for ServiceNow Improvement Strategy

    • Profile: Public company, $10+ billion in revenue, 45,000+ employees and major international presence.

    Infocenter Services Include:

    • Implemented HR Center of Excellence (COE) and HR Services
    • Implemented Service Management Metrics and Performance Analytics
    • Enabled Translations
    • Implemented Service Portal
    • Provided Development and Business Analyst Services