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Infocenter Success Stories


Global Financial Services Firm Leverages Infocenter for ServiceNow Improvement Strategy

• Profile: Public company, $10+ billion in revenue, 45,000+ employees and major international presence.

Infocenter Services Include:

• Implementation of HR Center of Excellence (COE) and HR Services.
• Service Management Metrics and Performance Analytics
• Translations
• Service Portal
• Development and Business Analyst services.

Manufacturer Replaces Portfolio of Legacy Apps with NOW Certified Apps, Including Salesforce

• Profile: Private Equity owned, $3+ billion in revenue, 5,000+ employees.

Infocenter Products and Services:

• Initially replaced Salesforce CRM with Infocenter ATLAS CRM in less than 60 days and 1/4th of cost.
• Replaced collection of legacy apps with Infocenter TAURUS QMS (Quality Management Software).
• Replaced manual process of emails/spreadsheets with Infocenter PHOENIX CPQ (Configure Price Quote).
• Leveraged Infocenter team of certified experts for CMDB implementation and optimization.

Analytics Firm Runs Entire Business on Infocenter ATLAS

Profile: Private, high-growth firm providing industry leading eCommerce Analytics and Business Intelligence Software.

Infocenter Products and Services:

• NOW Certified ATLAS provides end-to-end management of their subscription-based business model, lead-to-cash, including CRM.

• Customer can market, quote, order, bill, reconcile, fulfill, support and analyze the entire customer lifecycle on a single platform built on ServiceNow.

Natural Resource Company uses Infocenter for ServiceNow HRSD Planning and Implementations

Profile: Publicly-traded, $7+ billion in revenue, 5,000+ employees and 200+ convenience stores across the U.S.

Infocenter Services Include:

  • Designing a customized Service Portal for HR.
  • Case and Knowledge Management
  • Employee Document Management
  • Employee Service Center
  • Lifecycle Events