ServiceNow IT Service Management (ITSM)Implementation and Solutions
Choosing the Right ServiceNow Partner
Infocenter is your ServiceNow Elite Partner for ServiceNow® IT Service Management (ITSM):
• Managed Services / Ongoing Support
We simplify ServiceNow ITSM by leveraging our global Center of Excellence (CoE), our team of highly-experienced former executives and Certified ServiceNow experts to reduce costs, solve problems and achieve SLAs.
Dedicated Support & Skilled Resources
• Led by former Executives with deep expertise across multiple industries.
• Our experts have implemented and managed core IT software and services.
• ServiceNow Certified ITSM Implementation Specialists, Developers, and Administrators.
• Dedicated Architects and Business Analysts.
• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.
• Designed to support Strategy, Implementation, Support and BPO.
• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.
MANAGED SERVICES AND SUPPORT:
Manage, Consolidate, and Automate ServiceNow ITSM
IT services often suffer from segmented services, outdated tools, and legacy systems. Each of these problems cause significant service delays, a lack of information sharing, and slow deployment times. With ServiceNow® IT Service Management (ITSM) software and the help of Infocenter, you can consolidate these different IT components into one place and automate them. This solution helps get your service desk fully operational through a guided setup using built-in ITIL best practices to ensure you are continuously optimizing its performance.
Cloud-Based IT Service Management
Completely transform IT services and infrastructure with one intuitive platform.
Take Back Control
Easily manage and control your IT services by using a solution that grows as your company does. We can help you integrate different applications based on your company’s needs to transform IT service delivery through streamlined automation.
Infocenter can configure and deploy ServiceNow’s ITSM tools within a matter of days to avoid delays and get you up and running quickly. With built-in ITIL-based best practices, we help make sure that you’re starting off on the right track.
Consolidate In The Cloud
Consolidate services and make it easy to collaborate with ServiceNow’s Nonstop Cloud. Create custom portals for users to access knowledge, submit requests, and collaborate on requests between departments.
Simplify routine processes and automate tasks to boost staff productivity. With a self-service portal where users can submit requests that are intelligently routed to staff, your IT department is free to focus on more complex work.
Explore ITSM Applications
Custom and native apps for ServiceNow® ITSM.
Restore services faster with intelligent routing and built-in collaboration.
Identify the root cause of issues and proactively prevent future disruptions.
Change and Release Management
Accelerate change at DevOps speed by automating approvals while maintaining control.
Provide employees with an intuitive self-service portal that works on all their devices.
Find answers, get help, and make requests across departments from a single, native mobile app.
Make it easy for agents to triage, act on, and resolve requests on the go.
Enable new hires to complete tasks, view content, and get help across departments from a mobile app.
Give employees help when they need it with virtual agents that understand simple, human language.
Simplify and accelerate everyday work with built-in machine learning.
Improve agent efficiency with a single workspace built to facilitate resolutions.
Service Owner Workspace
Manage and optimize IT services from a single, centralized application.
Vendor Manager Workspace
Manage and optimize vendor services from a single destination.
Boost customer satisfaction by providing an efficient face-to-face IT support experience.
Give IT the ability to translate text from end users to preferred languages in real time.
Enterprise Onboarding and Transitions
Automate onboarding and other employee lifecycle events that span multiple departments.
Increase business efficiency with easy knowledge sharing and collaboration.
Employee Service Center
Provide a single place where employees can quickly get all the services they need.
Asset and Cost Management
Track costs, quantities, and contracts for hardware and virtual assets.
Unlock insights to anticipate trends, prioritize resources, and drive service improvements.
Reports and Dashboards
Generate and distribute customized reports and dashboards on demand and in real time.
Service Level Management
Monitor performance against service commitments and prioritize, reassign, and escalate tasks.
Track the dependencies and relationships of supported IT services to maintain continuity.
Compare your ITSM performance to industry averages and optimize with recommendations.
Continual Improvement Management
Manage improvements from ideation through delivery by aligning people, processes, and data.
Surveys and Assessments
Drive continual service improvement with feedback and assessment results for any service.
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