ServiceNow IT Service Management (ITSM)

Implementation and Solutions

Choosing the Right ServiceNow Partner

Infocenter is your ServiceNow Elite Partner for ServiceNow® IT Service Management (ITSM):

• Planning

• Implementation

• Managed Services / Ongoing Support

We simplify ServiceNow ITSM by leveraging our global Center of Excellence (CoE), our team of highly-experienced former executives and Certified ServiceNow experts to reduce costs, solve problems and achieve SLAs.

Dedicated Support & Skilled Resources

OUR TEAM:

• Led by former Executives with deep expertise across multiple industries.

• Our experts have implemented and managed core IT software and services.

ServiceNow Certified ITSM Implementation Specialists, Developers, and Administrators.

• Dedicated Architects and Business Analysts.

OUR MODEL:

• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.

• Designed to support Strategy, Implementation, Support and BPO.

• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.

MANAGED SERVICES AND SUPPORT:

• Infocenter offers strategy engagements (RADIUS) and cost-effective managed services (DEVSHOP) to support your ServiceNow IT Service Management.

Manage, Consolidate, and Automate ServiceNow ITSM

IT services often suffer from segmented services, outdated tools, and legacy systems. Each of these problems cause significant service delays, a lack of information sharing, and slow deployment times. With ServiceNow® IT Service Management (ITSM) software and the help of Infocenter, you can consolidate these different IT components into one place and automate them. This solution helps get your service desk fully operational through a guided setup using built-in ITIL best practices to ensure you are continuously optimizing its performance.

InfoCenter IT Service Management Solutions

Cloud-Based IT Service Management

Completely transform IT services and infrastructure with one intuitive platform.

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Take Back Control

Easily manage and control your IT services by using a solution that grows as your company does. We can help you integrate different applications based on your company’s needs to transform IT service delivery through streamlined automation.

Avoid Delays

Infocenter can configure and deploy ServiceNow’s ITSM tools within a matter of days to avoid delays and get you up and running quickly. With built-in ITIL-based best practices, we help make sure that you’re starting off on the right track.

Consolidate In The Cloud

Consolidate services and make it easy to collaborate with ServiceNow’s Nonstop Cloud. Create custom portals for users to access knowledge, submit requests, and collaborate on requests between departments.

Boost Productivity

Simplify routine processes and automate tasks to boost staff productivity. With a self-service portal where users can submit requests that are intelligently routed to staff, your IT department is free to focus on more complex work.

Explore ITSM Applications

Custom and native apps for ServiceNow® ITSM.

Incident Management

Restore services faster with intelligent routing and built-in collaboration.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Change and Release Management

Accelerate change at DevOps speed by automating approvals while maintaining control.

Request Management

Provide employees with an intuitive self-service portal that works on all their devices.

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Now Mobile

Find answers, get help, and make requests across departments from a single, native mobile app.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.

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Mobile Onboarding

Enable new hires to complete tasks, view content, and get help across departments from a mobile app.

Virtual Agent

Give employees help when they need it with virtual agents that understand simple, human language.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Agent Workspace

Improve agent efficiency with a single workspace built to facilitate resolutions.

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Service Owner Workspace

Manage and optimize IT services from a single, centralized application.

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Vendor Manager Workspace

Manage and optimize vendor services from a single destination.

Walk-up Experience

Boost customer satisfaction by providing an efficient face-to-face IT support experience.

Dynamic Translation

Give IT the ability to translate text from end users to preferred languages in real time.

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Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

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Knowledge Management

Increase business efficiency with easy knowledge sharing and collaboration.

Employee Service Center

Provide a single place where employees can quickly get all the services they need.

Asset and Cost Management

Track costs, quantities, and contracts for hardware and virtual assets.

Performance Analytics

Unlock insights to anticipate trends, prioritize resources, and drive service improvements.

Reports and Dashboards

Generate and distribute customized reports and dashboards on demand and in real time.

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Service Level Management

Monitor performance against service commitments and prioritize, reassign, and escalate tasks.

Configuration Management

Track the dependencies and relationships of supported IT services to maintain continuity.

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Benchmarks

Compare your ITSM performance to industry averages and optimize with recommendations.

Continual Improvement Management

Manage improvements from ideation through delivery by aligning people, processes, and data.

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Surveys and Assessments

Drive continual service improvement with feedback and assessment results for any service.

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Request an App

Have an app or feature request? Let us know and we'll see what we can do to help!

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