ServiceNow IT Service Management (ITSM)
Implementation and SolutionsChoosing the Right ServiceNow Partner
Infocenter is your ServiceNow Elite Partner for ServiceNow® IT Service Management (ITSM):
• Planning
• Implementation
• Managed Services / Ongoing Support
We simplify ServiceNow ITSM by leveraging our global Center of Excellence (CoE), our team of highly-experienced former executives and Certified ServiceNow experts to reduce costs, solve problems and achieve SLAs.
Dedicated Support & Skilled Resources
OUR TEAM:
• Led by former Executives with deep expertise across multiple industries.
• Our experts have implemented and managed core IT software and services.
• ServiceNow Certified ITSM Implementation Specialists, Developers, and Administrators.
• Dedicated Architects and Business Analysts.
OUR MODEL:
• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.
• Designed to support Strategy, Implementation, Support and BPO.
• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.
MANAGED SERVICES AND SUPPORT:
• Infocenter offers strategy engagements (RADIUS™) and cost-effective managed services (DEVSHOP™) to support your ServiceNow IT Service Management.
Manage, Consolidate, and Automate ServiceNow ITSM
IT services often suffer from segmented services, outdated tools, and legacy systems. Each of these problems cause significant service delays, a lack of information sharing, and slow deployment times. With ServiceNow® IT Service Management (ITSM) software and the help of Infocenter, you can consolidate these different IT components into one place and automate them. This solution helps get your service desk fully operational through a guided setup using built-in ITIL best practices to ensure you are continuously optimizing its performance.
Cloud-Based IT Service Management
Completely transform IT services and infrastructure with one intuitive platform.
Take Back Control
Easily manage and control your IT services by using a solution that grows as your company does. We can help you integrate different applications based on your company’s needs to transform IT service delivery through streamlined automation.
Avoid Delays
Infocenter can configure and deploy ServiceNow’s ITSM tools within a matter of days to avoid delays and get you up and running quickly. With built-in ITIL-based best practices, we help make sure that you’re starting off on the right track.
Consolidate In The Cloud
Consolidate services and make it easy to collaborate with ServiceNow’s Nonstop Cloud. Create custom portals for users to access knowledge, submit requests, and collaborate on requests between departments.
Boost Productivity
Simplify routine processes and automate tasks to boost staff productivity. With a self-service portal where users can submit requests that are intelligently routed to staff, your IT department is free to focus on more complex work.
Explore ITSM Applications
Custom and native apps for ServiceNow® ITSM.
Incident Management
Restore services faster with intelligent routing and built-in collaboration.
Problem Management
Identify the root cause of issues and proactively prevent future disruptions.
Change and Release Management
Accelerate change at DevOps speed by automating approvals while maintaining control.
Request Management
Provide employees with an intuitive self-service portal that works on all their devices.
Now Mobile
Find answers, get help, and make requests across departments from a single, native mobile app.
Mobile Agent
Make it easy for agents to triage, act on, and resolve requests on the go.
Mobile Onboarding
Enable new hires to complete tasks, view content, and get help across departments from a mobile app.
Virtual Agent
Give employees help when they need it with virtual agents that understand simple, human language.
Predictive Intelligence
Simplify and accelerate everyday work with built-in machine learning.
Agent Workspace
Improve agent efficiency with a single workspace built to facilitate resolutions.
Service Owner Workspace
Manage and optimize IT services from a single, centralized application.
Vendor Manager Workspace
Manage and optimize vendor services from a single destination.
Walk-up Experience
Boost customer satisfaction by providing an efficient face-to-face IT support experience.
Dynamic Translation
Give IT the ability to translate text from end users to preferred languages in real time.
Enterprise Onboarding and Transitions
Automate onboarding and other employee lifecycle events that span multiple departments.
Knowledge Management
Increase business efficiency with easy knowledge sharing and collaboration.
Employee Service Center
Provide a single place where employees can quickly get all the services they need.
Asset and Cost Management
Track costs, quantities, and contracts for hardware and virtual assets.
Performance Analytics
Unlock insights to anticipate trends, prioritize resources, and drive service improvements.
Reports and Dashboards
Generate and distribute customized reports and dashboards on demand and in real time.
Service Level Management
Monitor performance against service commitments and prioritize, reassign, and escalate tasks.
Configuration Management
Track the dependencies and relationships of supported IT services to maintain continuity.
Benchmarks
Compare your ITSM performance to industry averages and optimize with recommendations.
Continual Improvement Management
Manage improvements from ideation through delivery by aligning people, processes, and data.
Surveys and Assessments
Drive continual service improvement with feedback and assessment results for any service.
Request an App
Have an app or feature request? Let us know and we'll see what we can do to help!
Recommended Articles
ServiceNow ITBM Planning: Top 5 Best Practices
ServiceNow IT Business Management (ITBM) suite is a powerful and intuitive way to manage your internal initiatives across your organization. In order for your company to fully leverage the power of this tool though, proper and thorough planning is needed before any...
read more
ServiceNow Discovery Credentials Ultimate Guide
ServiceNow Discovery Credentials Infocenter DEVSHOP™ – Discovery Operations Create a Robust Organizational Credential Strategy For Optimal Discovery Performance Introduction This process guide will provide a detailed explanation...
read more
How ServiceNow ITSM Makes CIOs’ Jobs Easier
Technology is a significant part of today’s world and continues to be an ever-expanding pillar in...
read more
ServiceNow CMDB Ultimate Guide
A configuration item (CI) is any component or other service asset that needs to be managed in order to provide an IT service. The Configuration Management Database (CMDB) is used to build logical representations of assets, services, and the relationships between them that comprise the IT infrastructure of an organization.
read more
Resource Planning with ServiceNow® Resource Management
Resource Management is a part of ServiceNow IT Business Management (ITBM) and comes installed with ServiceNow’s Project Portfolio Management (PPM) application. The application comes ready to use “out of the box” meaning little to no configuration costs associated with installation. Resource plans are the key element in Resource Management.
read more
Streamline with ServiceNow® Finance Service Management
Finance departments often struggle with juggling work requests through multiple emails, spreadsheets and outdated applications. Wouldn’t it be much simpler to streamline through a centralized system? This is where ServiceNow® Finance Service Management comes in.
read more