IT Service Management (ITSM)
Transform the impact, speed, and delivery of IT with a modern service management solution.Choosing the Right ServiceNow Partner
Infocenter is your ServiceNow Elite Partner for ServiceNow® IT Service Management (ITSM):
• Planning
• Implementation
• Managed Services / Dedicated Capacity
We simplify ServiceNow ITSM by leveraging our global Center of Excellence (CoE), our team of highly-experienced former executives and Certified ServiceNow experts to reduce costs, solve problems and meet expectations.
Dedicated Capacity & Skilled Resources
OUR TEAM:
• Led by former Executives with deep expertise across multiple industries.
• Our experts have implemented and managed core IT software and services.
• ServiceNow Certified ITSM Implementation Specialists, Developers, and Administrators.
• Dedicated Architects and Business Analysts.
OUR MODEL:
• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.
• Designed to support Strategy, Implementation, Support and BPO.
• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.
MANAGED SERVICES AND ENGAGEMENTS:
• Infocenter offers strategy engagements (RADIUS®) and cost-effective managed services (DEVSHOP®) to support your ServiceNow IT Service Management.
Manage, Consolidate, and Automate ServiceNow ITSM
IT services often suffer from segmented services, outdated tools, and legacy systems. Each of these problems cause significant service delays, a lack of information sharing, and slow deployment times. With ServiceNow® IT Service Management (ITSM) software and the help of Infocenter, you can consolidate these different IT components into one place and automate them. This solution helps get your service desk fully operational through a guided setup using built-in ITIL best practices to ensure you are continuously optimizing its performance.
Cloud-Based IT Service Management
Completely transform IT services and infrastructure with one intuitive platform.
Take Back Control
Avoid Delays
Consolidate In The Cloud
Boost Productivity
Explore ITSM Applications
Custom and native apps for ServiceNow® ITSM.
Incident Management
Problem Management
Change Management
Workforce Optimization
Manage teams effectively with real-time visibility into agent scheduling and performance.
Now Mobile
Mobile Agent
Vendor Manager Workspace
Virtual Agent
Resolve issues fast with an intelligent chatbot that understands simple, human language.
Predictive Intelligence
Performance Analytics
Anticipate trends, prioritize resources, and continuously improve with real-time analytics.
DevOps
Bring IT operations and development together while taking the risk out of going fast.
Predictive Intelligence
Simplify and accelerate everyday work with built-in machine learning.
Digital Portfolio Management
Make informed decisions with a unified view of services, products, and apps.
Employee Center
Provide a single, unified portal for service delivery across the enterprise.
Configuration Management Database (CMDB)
Benchmarks
Gauge your service performance using the industry’s largest anonymized customer data set.
Process Optimization
Improve outcomes by optimizing process flows to streamline work.
Request an App
Have an app or feature request? Let us know and we'll see what we can do to help!
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