IT Service Management (ITSM)

Transform the impact, speed, and delivery of IT with a modern service management solution.

Choosing the Right ServiceNow Partner

Infocenter is your ServiceNow Elite Partner for ServiceNow® IT Service Management (ITSM):

• Planning

• Implementation

• Managed Services / Dedicated Capacity

We simplify ServiceNow ITSM by leveraging our global Center of Excellence (CoE), our team of highly-experienced former executives and Certified ServiceNow experts to reduce costs, solve problems and meet expectations.

Dedicated Capacity & Skilled Resources

OUR TEAM:

• Led by former Executives with deep expertise across multiple industries.

• Our experts have implemented and managed core IT software and services.

ServiceNow Certified ITSM Implementation Specialists, Developers, and Administrators.

• Dedicated Architects and Business Analysts.

OUR MODEL:

• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States, UK and our Global Center of Excellence in Pune, India.

• Designed to support Strategy, Implementation, Support and BPO.

• Around the clock (24 / 7 / 365) support. We rapidly develop and deliver solutions at a fraction of the cost.

MANAGED SERVICES AND ENGAGEMENTS:

• Infocenter offers strategy engagements (RADIUS®) and cost-effective managed services (DEVSHOP®) to support your ServiceNow IT Service Management.

Manage, Consolidate, and Automate ServiceNow ITSM

IT services often suffer from segmented services, outdated tools, and legacy systems. Each of these problems cause significant service delays, a lack of information sharing, and slow deployment times. With ServiceNow® IT Service Management (ITSM) software and the help of Infocenter, you can consolidate these different IT components into one place and automate them. This solution helps get your service desk fully operational through a guided setup using built-in ITIL best practices to ensure you are continuously optimizing its performance.

InfoCenter IT Service Management Solutions

Cloud-Based IT Service Management

Completely transform IT services and infrastructure with one intuitive platform.

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Take Back Control

Easily manage and control your IT services by using a solution that grows as your company does. We can help you integrate different applications based on your company’s needs to transform IT service delivery through streamlined automation.

Avoid Delays

Infocenter can configure and deploy ServiceNow’s ITSM tools within a matter of days to avoid delays and get you up and running quickly. With built-in ITIL-based best practices, we help make sure that you’re starting off on the right track.

Consolidate In The Cloud

Consolidate services and make it easy to collaborate with ServiceNow’s Nonstop Cloud. Create custom portals for users to access knowledge, submit requests, and collaborate on requests between departments.

Boost Productivity

Simplify routine processes and automate tasks to boost staff productivity. With a self-service portal where users can submit requests that are intelligently routed to staff, your IT department is free to focus on more complex work.

Explore ITSM Applications

Custom and native apps for ServiceNow® ITSM.

Incident Management

Restore services faster with intelligent routing and built-in collaboration.

Problem Management

Identify the root cause of issues and proactively prevent future disruptions.

Change Management

Accelerate change at DevOps speed by automating approvals while maintaining control.

Workforce Optimization

Manage teams effectively with real-time visibility into agent scheduling and performance.

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Now Mobile

Find answers, get help, and make requests across departments from a single, native mobile app.

Mobile Agent

Make it easy for agents to triage, act on, and resolve requests on the go.
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Vendor Manager Workspace

Manage and optimize vendor services from a single destination.

Virtual Agent

Resolve issues fast with an intelligent chatbot that understands simple, human language.

Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

Performance Analytics

Anticipate trends, prioritize resources, and continuously improve with real-time analytics.

DevOps

Bring IT operations and development together while taking the risk out of going fast.

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Predictive Intelligence

Simplify and accelerate everyday work with built-in machine learning.

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Digital Portfolio Management

Make informed decisions with a unified view of services, products, and apps.

Employee Center

Provide a single, unified portal for service delivery across the enterprise.

Configuration Management Database (CMDB)

Track the dependencies and relationships of supported IT services to maintain continuity.
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Benchmarks

Gauge your service performance using the industry’s largest anonymized customer data set.

Process Optimization

Improve outcomes by optimizing process flows to streamline work.

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Request an App

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