Professional Services

ServiceNow Methodology, Tools, Training & Services


Infocenter’s team consists of Certified ServiceNow Developers and Administrators across the NOW platform with deep industry expertise across the enterprise to meet your business needs around:

  • Human Resources
  • Customer Service
  • Sales
  • Marketing
  • Operations
  • Finance
  • Information Technology
  • Security

Our senior team has developed and implemented best practices and process automation in virtually every corporate and operational business area in both middle-market and FORTUNE accounts. Prior to their time at Infocenter, our team of experts have histories of thought leadership across all industries and enterprise levels, ranging from small and middle-market to FORTUNE organizations. 

By combining thought leadership, deep domain expertise and ServiceNow platform experience, Infocenter can provide an unparalleled partnership to successfully accomplish all of your organization’s goals.

Compass ServiceNow Enterprise Strategy


Our goal is to get an understanding of your current processes, obstacles and existing infrastructure to identify opportunities for business process automation and improvement. Our senior Project Managers work closely with your team, providing consistent and clear communications paired with status reports to be shared with leadership within your organization. By leveraging Agile Methodology, our team of experts will design and develop your business solution, all while guiding and implementing best practices throughout the lifecycle of the project.

With the combination of deep expertise and a proven strategy, Infocenter can help your organization reach an innovative solution to any business problem or challenge. We will help you reach your best and most scalable solution for your business needs and achieve the maximum benefits from your ServiceNow solution. Our team of experts are focused on innovation and transformation while applying best practices to help you reach your digital transformation goals!


Delivering Value-Added Solutions

Our Global Support Model blends best in class expertise locally with certified experts internationally. Our corporate headquarters is located in Charlotte, North Carolina, with teams based across the United States, U.K., and our Global Center of Excellence in Pune, India. Infocenter is able to rapidly develop and deliver solutions at a fraction of the cost you would normally incur for customized enterprise offerings. Leveraging our unique 24/7 global delivery model, we are able to design, develop and deliver applications rapidly to help you maximize your ServiceNow investment. 

As a result, customers realize competitive advantages through Infocenter’s unique combination of: 

✔ Speed

✔ Quality

✔ Performance


NOW Certified

Choosing the right ServiceNow Partner is essential for success and a good working relationship. Infocenter is a trusted Certified ServiceNow Elite Partner and MSP (Managed Services) Partner. We also hold a number of ServiceNow Certifications across the enterprise and suite of applications.

Certified Implementation Specialists

  • Cloud Management
  • Customer Service Management
  • Discovery
  • Event Management
  • Human Resources
  • IT Service Management
  • Risk and Compliance
  • Service Mapping
  • Software Asset Management


Suite Certification

  • HR Enterprise
  • HR Professional


ServiceNow Certified Application Developer

ServiceNow Strategy Engagement Workshops- Infocenter RADIUS™

In addition to Professional Services, Infocenter can help you plan for your ServiceNow implementation. Infocenter RADIUS™ strategy engagements are workshops led by business-area leaders with domain expertise to determine your needs, gain internal alignment and a budget.

In this Sprint 0, our team of advisory experts work with key stakeholders from your organization to:

✔ Determine your needs

✔ Gain internal alignment

✔ And create a plan for successful execution of your digital transformation.


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ServiceNow Managed Services – Infocenter DEVSHOP

ServiceNow customers tell us these are the biggest barriers they face when it comes to leveraging the power of the NOW platform. That’s why we created Infocenter DEVSHOP™. It’s a highly-flexible services agreement that offers your company what you need, when you need it – affordably. Led by our Certified ServiceNow experts, customers can use their dedicated resources for anything that they need, including:

• Administration
• Development
• Business Analyst
• Implementations
• Application Support
• Upgrade Support
• Technical Support
• Reporting
• Service Portal

The more you build and innovate, the more your business will benefit. At the same time, the need for 24/7 support and custom applications will increase. Infocenter’s Application Managed Services are designed to keep your organization running at peak performance.


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