by Cody Berdine | Sep 23, 2024 | Creator Workflows | AppEngine, Customer Experience (CIWF), Employee Experience (HR), ServiceNow Best Practices, Strategic Portfolio Management (SPM), Technology Solutions (ITx)
As ServiceNow continues to grow in capability, mastering its more technical aspects has never been more crucial. Developers, architects, and technical leaders must push the boundaries of what’s possible on the platform. That’s why I’m excited to introduce a new blog...
by Cody Berdine | Sep 13, 2024 | ServiceNow Best Practices
Welcome to the first entry in our new blog series, “ServiceNow Code and Beyond.” This series will dive deep into advanced ServiceNow development concepts, offering practical insights, tips, and techniques to help you build more efficient and effective...
by Cody Berdine | Aug 20, 2024 | Customer Experience (CIWF), ServiceNow Best Practices
Drive Continuous Improvement with ServiceNow: Leveraging Analytics and Reporting Tools for Optimal Customer Service In a world where customer expectations continue to evolve, staying ahead requires more than just meeting demands—it requires continuous improvement. For...
by Cody Berdine | Aug 7, 2024 | Customer Experience (CIWF), ServiceNow Best Practices
Integrate with IT and Operations: Ensure Your Customer Service Team is in Sync with IT and Operations for Quicker Issue Resolution In today’s interconnected business environment, the lines between departments are increasingly blurred. For companies aiming to deliver...
by Cody Berdine | Jul 29, 2024 | Customer Experience (CIWF), ServiceNow Best Practices
The landscape of customer service is rapidly evolving. Modern customers expect quick resolutions and personalized experiences. To meet these demands, companies must adopt a proactive approach to customer service. Predictive intelligence enables this by identifying and...
