by Martin Chabarria | Jul 23, 2025 | Inside Infocenter: Industry News and Updates
The financial sector is facing unprecedented regulatory and operational pressure with the arrival of the Digital Operational Resilience Act (DORA). More than just another compliance mandate, DORA reflects a broader shift: regulators now expect institutions to...
by Martin Chabarria | Jul 21, 2025 | Inside Infocenter: Industry News and Updates, ServiceNow Best Practices
Beyond Compliance: Architecting Digital Resilience for DORA with ServiceNow CSDM Introduction The Digital Operational Resilience Act (DORA) presents substantial challenges for European financial institutions, requiring a robust framework for managing ICT...
by Alayna Bolyard | Jul 11, 2025 | AI Insights, Inside Infocenter: Industry News and Updates
At Infocenter, we’ve been keeping a close eye on how enterprise AI is evolving—and today, we’re excited to talk about a major leap forward: ServiceNow has acquired data.world, and it’s a move that will reshape how organizations manage, govern, and activate their...
by Alayna Bolyard | Jun 25, 2025 | AI Insights, ServiceNow Best Practices
In today’s hyper-connected world, artificial intelligence (AI) isn’t just a buzzword—it’s a business imperative. Organizations are under increasing pressure to do more with less, deliver seamless employee and customer experiences, and scale operations with agility. AI...
by Alayna Bolyard | Mar 3, 2025 | Uncategorized
Introduction ServiceNow delivers two major updates each year, introducing new features and enhancements across its enterprise-wide solutions. As a ServiceNow Elite Partner, Infocenter is excited to showcase the latest Yokohama release—particularly its advancements in...
by Alayna Bolyard | Feb 14, 2025 | Inside Infocenter: Industry News and Updates
What a week in Vegas! ServiceNow Sales Kickoff was absolutely amazing—packed with energy, insights, and incredible people! It was fantastic connecting with our ServiceNow friends and industry peers, sharing ideas, and gearing up for another year of innovation and...
by Alayna Bolyard | Jan 7, 2025 | Industry Vertical Solutions, ServiceNow Best Practices, Technology Solutions (ITx)
In today’s highly competitive and technology-driven landscape, manufacturing companies are increasingly reliant on operational technology (OT) to manage and optimize their production processes. ServiceNow Operational Technology Management (OTM) provides a...
by Jordon Pierce | Jan 3, 2025 | Risk and Security, ServiceNow Best Practices
Entities are a fundamental component of ServiceNow’s Governance, Risk, and Compliance (GRC) module, serving as the foundation for effective risk management and compliance tracking. In essence, entities represent the people, places, objects, or things that need...
by Jordon Pierce | Nov 14, 2024 | Risk and Security, ServiceNow Best Practices
Data privacy has become a critical concern for organizations across the globe. With the increasing volume of personal data being collected, stored, and processed, coupled with evolving regulatory landscapes, businesses face significant challenges in maintaining...
by Alayna Bolyard | Oct 17, 2024 | Inside Infocenter: Industry News and Updates
In the wake of Hurricane Helene, our team at Infocenter, a North Carolina-based company, has stepped up to support relief efforts in the communities we call home. With deep ties to this region, we offer our heartfelt support and have provided supplies, funds, and...
