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HR Service Delivery (HRSD)

Increase Employee Satisfaction with a Better Service Experience

Speed, Quality, Cost and Performance

Infocenter is your partner for ServiceNow® HR Service Delivery:

• Planning

• Implementation

• Managed Services / Support

We simplify ServiceNow HR Service Delivery by leveraging our global Center of Excellence (CoE), our team of high-experienced former HR executives and Certified ServiceNow experts to reduce cost, solve problems and achieve SLAs.

Deep Expertise

The Infocenter team has experience deploying all three ServiceNow® HR Service Delivery apps and packages designed to increase HR productivity.

Case and Knowledge Management: Standardize how HR prioritizes, routes and delivers on employee requests and make it easier for employees to get the services they need.

Employee Service Center: Provide employees a well designed, single source for any and all things related to their HR needs.

Enterprise Onboarding and Transitions: Orchestrate and automate employee lifecycle events that start with HR but cross into IT, facilities, finance, and legal. Whether you need to speed information requests, streamline onboarding, or make transitions ridiculously simple our team will help you personalize the worker experience and put an end to employee frustration.

Dedicated Support & Skilled Resources


• Led by former VPs of Human Resources with deep expertise across multiple industries.

• They have implemented and managed core HR software and services.

• ServiceNow Certified Developers, Administrators and Business Analysts.


• Global Support Model: Corporate headquarters in Charlotte, North Carolina, with teams based across the United States and our Global Center of Excellence in Pune, India.

• Designed to support Strategy, Implementation, Support and BPO.

• Around the clock (24/7/365) support. We develop rapidly and deliver solutions at a fraction of the cost.


• Infocenter offers managed services and support for ServiceNow® HR Service Delivery.

Explore HR Service Delivery Applications

Apps for ServiceNow® HR Service Delivery.

Case and Knowledge Management

Standardize documentation, interactions, and fulfillment of employee inquiries and requests.


Employee Service Center

Provide a single place where employees can quickly get all the services they need.


Enterprise Onboarding and Transitions

Automate onboarding and other employee lifecycle events that span multiple departments.

Mobile Onboarding

Guide new hires through the employee onboarding process with a purpose-built mobile app.

Now® Mobile

Simplify employee self-service with a native mobile app for requests and actions.


Employee Document Management

Secure, retain, access, and purge employee files with ease using paperless document management.


Performance Analytics for HR Service Delivery

Reduce inefficiencies by reporting and analyzing service delivery performance and quality.

Virtual Agent

Resolve issues faster and scale your organization with intelligent chatbots.

Predictive Intelligence

Categorize general inquiries automatically by combining machine learning and historical data.


Request an App

Have an app or feature request? Let us know and we’ll see what we can do to help!