IT Service Management (ITSM)Transform IT Service Management Across The Enterprise.
Manage, Consolidate, and Automate ITSM
IT services often suffer from segmented services, outdated tools, and legacy systems. Each of these problems causes significant service delay, a lack of information sharing, and slow deployment times. With ServiceNow® IT Service Management (ITSM) software, you can consolidate these different IT components into one place and automate them. This solution helps get your service desk fully operational through a guided setup using built-in ITIL best practices to ensure you are continuously optimizing its performance.
Cloud-Based IT Service Management
Completely transform IT services and infrastructure with one intuitive platform.
Take Back Control
Easily manage and control your IT services by using a solution that grows as your company does. Integrate different applications based on your company’s needs to transform IT service delivery through streamlined automation.
ServiceNow’s ITSM tools can be configured and deployed within a matter of days to avoid delays and get you up and running quickly. With built-in ITIL-based best practices, we help make sure that you’re starting off on the right track.
Consolidate In The Cloud
Consolidate services and make it easy to collaborate with ServiceNow’s Nonstop Cloud. Create custom portals for users to access knowledge, submit requests, and collaborate on requests between departments.
Simplify routine processes and automate tasks to boost staff productivity. With a self-service portal where users can submit requests that are intelligently routed to staff, your IT department is free to focus on more complex work.
Explore ITSM Applications
Custom and native apps for ServiceNow® ITSM.
Product & Service Update
Infocenter’s Product and Service Catalog Updater automatically populates and maintains the ServiceNow product and service catalogs for you so your business can ensure its information is always up to date.
Infocenter’s CMDB Integration allows organizations to use multiple inventory sources to populate the CMDB, automate asset discovery, improve asset compliance, and boost IT service efficiency. Our app addresses common challenges when building a CMDB, including inconsistent and duplicate data, incomplete data, and the need for manual updates.
Infocenter’s asset tracking app allows you to use enterprise-level barcode scanning capabilities with ServiceNow Express. This means your business can track assets using smartphones, scanners, tablets, barcodes, and RFID tags.
Manage incidents and restore service with improved, streamlined services such as automated incident routing and team collaboration.
Analyze issues to identify the cause in an effort to prevent future business disruptions and create proactive solutions.
Change & Release Management
Minimize the risks and costs of service changes with this application while simultaneously improving business service releases.
Compare your ITSM performance against industry standards and your peers to optimize performance and make enterprise-wide changes to gain a competitive edge.
Managing service requests can be a pain, but automation and smart routing gives your users power. Intuitive and consolidated service portals offers a modern experience that enhances information sharing and improves routine processes.
Manage your technology item configuration to track changes, check status, and maintain consistency.
Don’t just collect information – share it. Find, consolidate, and manage knowledge from across the organization and give employees the ability to access it on demand.
Asset & Cost Management
Managing assets and outgoing costs for technology is important. This application helps you track the cost of hardware and virtual assets, and their contracts.
Reports & Dashboards
Customize and create on-demand reports and intuitive dashboards to capture real-time data, which can be used for performance metrics and service analysis.
Service Level Management
Managing the level and quality of service is necessary in measuring success. This application allows you to set service expectations by prioritizing tasks, reassigning, and escalating as needed to meet set levels.
Request and receive feedback from service assessments to ensure you are continually improving and streamlining services.