Enterprise IT and Digital Operations
Leverage AI to anticipate issues, adapt quickly, and meet employee and customer needs..Explore IT Business Solutions
Leverage AI to anticipate issues and swiftly adapt to meet employee and customer needs, driving a technology organization built for the digital era.
Enterprise Architecture
Turn enterprise architecture into reality with seamless team collaboration on workflows in a unified technology landscape. Connect business, technology, people, and processes on one intelligent platform to accelerate digital transformation. (Formerly APM)
IT Asset Management (ITAM)
Manage hardware, software, and cloud IT assets on a single platform. Automate the entire asset lifecycle at scale while reducing costs and mitigating licensing and leasing risks. Leverage AI and built-in intelligence for deep insights into IT asset costs, usage, and compliance.
IT Operations Management (ITOM)
Gain complete visibility into your multistack IT environment and its impact on applications and services. Use generative AI to predict issues, automate resolutions, and accelerate remediation with predictive AIOps—minimizing user impact and optimizing performance.
Enterprise Asset Management (EAM)
Automate the full lifecycle of physical assets with prescriptive workflows. Gain visibility at scale, optimize CapEx and OpEx, and make data-driven decisions from planning to disposal—all within a modern mobile experience.
IT Service Management (ITSM)
Deliver resilient IT services and boost productivity with AI-driven issue resolution and innovation. Simplify complexity by consolidating IT services and tools, creating seamless, modern IT experiences with ServiceNow IT Service Management.
Strategic Portfolio Management (SPM)
Align strategy with execution on a single AI-driven platform, gaining 360° visibility to accelerate value delivery and drive business outcomes with confidence. Build clearly defined, continuously adaptable plans and visualize strategies and targets with SPM. (Formerly ITBM)
Service Operations Workspace
Predict, prevent, and resolve incidents proactively from a unified workspace with clear visibility into context and impact. Streamline incident, problem, and investigation management while enhancing collaboration across teams to boost productivity and accelerate issue resolution.
Service Observability
Gain an end-to-end view of critical service performance, bridging IT and business. Eliminate tool silos and consolidate data from multiple systems into one platform for quicker root cause analysis and better use of existing technology investments.
Cloud Cost Management
Cloud Cost Management groups key applications and capabilities into packages that can scale with you as your needs change. Optimize cloud resources, control costs, and minimize risk. Access detailed visibility into cloud consumption across SaaS, IaaS, and PaaS in one platform.
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