by Alayna Bolyard | Jan 6, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
For IT organizations, IT Service Management (ITSM) goes hand-in-hand with ITIL practices. ITIL acts as the framework for guiding organizations through the ITSM lifecycle, setting processes, best practices, and tasks aimed at helping organizations establish and improve...
by Alayna Bolyard | Jan 3, 2018 | ServiceNow Best Practices
SharePoint has dominated the business world as a versatile solution for document and workflow management. Teams have used the platform to improve collaboration, store digital resources, and share information. But it is far from a perfect solution in terms of...
by Alayna Bolyard | Dec 31, 2017 | ServiceNow Best Practices
IBM’s Lotus Notes was once a powerful communication tool and application portfolio. Companies could develop applications for their users to create workflows to complete tasks and forms, and people could use it to organize their contacts and manage email communication....
by infocenter | Dec 11, 2017 | ServiceNow Best Practices, Technology Solutions (ITx)
The guiding framework of ITIL has long helped companies manage their IT services. ITIL practices help companies shape their IT services, align services with overall business goals, and maintain control over incidents and systems. As more and more technology products...
by infocenter | Dec 8, 2017 | Inside Infocenter: Industry News and Updates, Risk and Security
Around the world, companies are embracing machine-learning technology to further improve streamlining through automation. Workflow and process automation has helped companies reduce labor, error, and paper costs, as well as enhanced inter-department communication....
by infocenter | Nov 28, 2017 | ServiceNow Best Practices
If you are a long-term ServiceNow user, you may already be familiar with the ServiceNow upgrade release cycle. They release an upgrade roughly every six months, each of which contains enhancements to existing modules, bug or defect fixes, and new features. Regularly...
