by Alayna Bolyard | Jan 17, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
The Now platform boasts a robust service catalog tool for IT Service Management that offers user-friendly features like approval and status notifications, multi-catalog support for different business areas, and a centralized user request portal. Connecting users to IT...
by Alayna Bolyard | Jan 6, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
For IT organizations, IT Service Management (ITSM) goes hand-in-hand with ITIL practices. ITIL acts as the framework for guiding organizations through the ITSM lifecycle, setting processes, best practices, and tasks aimed at helping organizations establish and improve...
by infocenter | Dec 11, 2017 | ServiceNow Best Practices, Technology Solutions (ITx)
The guiding framework of ITIL has long helped companies manage their IT services. ITIL practices help companies shape their IT services, align services with overall business goals, and maintain control over incidents and systems. As more and more technology products...
by infocenter | Dec 8, 2017 | Inside Infocenter: Industry News and Updates, Risk and Security
Around the world, companies are embracing machine-learning technology to further improve streamlining through automation. Workflow and process automation has helped companies reduce labor, error, and paper costs, as well as enhanced inter-department communication....
by infocenter | Nov 27, 2017 | Inside Infocenter: Industry News and Updates, Technology Solutions (ITx)
The ServiceNow platform brings innovative solutions to businesses through workflow automation, application integration, and service portals. Initially focusing on IT operational, systems, and business management. In recent years ServiceNow has expanded its offerings...
by infocenter | Nov 4, 2017 | ServiceNow Best Practices, Technology Solutions (ITx)
Delivering excellent IT service management (ITSM) can be challenging in a world where customer demand often seems to exceed service capabilities. Many companies are adapting by embracing better methodologies to manage and support IT service deliveries to satisfy...
