Professional Services
ServiceNow Methodology, Tools, Training & ServicesCommitment to Outcomes with Fixed-Fee Engagements
Let Infocenter be your trusted ServiceNow Elite Partner with fixed-fee engagements run and led by practitioners to deliver your rapid digital transformation.
Our senior team has developed and implemented best practices and process automation in virtually every corporate and operational business area in both middle-market and FORTUNE accounts.
By combining thought leadership, deep domain expertise and ServiceNow platform experience, Infocenter can provide an unparalleled partnership to successfully accomplish all of your organization’s goals.
Deep Expertise Across Business Areas
Infocenter’s team is comprised of practioners with extensive ServiceNow skills paired with deep industry expertise across the enterprise. Let Infocenter help you meet your business needs around:
- Technology Service Management (ITSM, CMDB, Strategic Portfolio Management)
- Asset Management (ITAM, HAM, SAM, EAM)
- Operations (ITOM, OTM, CMDB, Event, Discovery, Service Mapping)
- Employee Experience (HRSD, Workplace Services, Employee Center, Health and Safety, Supplier Lifecycle)
- Procurement Services and Operations
- Customer Workflows (CSM, Field Service, Financial Service Operations, Telecom, Order Management)
- Security and Risk (IRM, SecOps, GRC)
- Legal
- Custom Applications (Infocenter AppFactory™)
Delivering Value-Added Solutions
Our Global Support Model blends best in class expertise locally with certified experts internationally. Our corporate headquarters is located in Charlotte, North Carolina, with teams based across the United States, U.K., and our Global Center of Excellence in Pune, India. Infocenter is able to rapidly develop and deliver solutions at a fraction of the cost you would normally incur for customized enterprise offerings. Leveraging our unique 24/7 global delivery model, we are able to design, develop and deliver applications rapidly to help you maximize your ServiceNow investment.
As a result, customers realize competitive advantages through Infocenter’s unique combination of:
✔ Speed
✔ Quality
✔ Performance
NOW Certified
Choosing the right ServiceNow Partner is essential for success and a good working relationship. Infocenter is a trusted Certified ServiceNow Elite Partner and MSP (Managed Services) Partner. We also hold a number of ServiceNow Certifications across the enterprise and suite of applications.
Certified Implementation Specialists
- Cloud Management
- Customer Service Management
- Discovery
- Event Management
- Human Resources
- IT Service Management
- Risk and Compliance
- Service Mapping
- Software Asset Management
Suite Certification
- HR Enterprise
- HR Professional
ServiceNow Certified Application Developer
ServiceNow Strategy Engagement Workshops- Infocenter RADIUS™
In addition to Professional Services, Infocenter can help you plan for your ServiceNow implementation. Infocenter RADIUS™ strategy engagements are workshops led by business-area leaders with domain expertise to determine your needs, gain internal alignment and a budget.
In this Sprint 0, our team of advisory experts work with key stakeholders from your organization to:
✔ Determine your needs
✔ Gain internal alignment
✔ And create a plan for successful execution of your digital transformation.
ServiceNow Managed Services – Infocenter DEVSHOP®
ServiceNow customers tell us these are the biggest barriers they face when it comes to leveraging the power of the NOW platform. That’s why we created Infocenter DEVSHOP™. It’s a highly-flexible services agreement that offers your company what you need, when you need it – affordably. Led by our Certified ServiceNow experts, customers can use their dedicated resources for anything that they need, including:
• Administration
• Development
• Business Analyst
• Implementations
• Application Support
• Upgrade Support
• Technical Support
• Reporting
• Service Portal
The more you build and innovate, the more your business will benefit. At the same time, the need for 24/7 support and custom applications will increase. Infocenter’s Application Managed Services are designed to keep your organization running at peak performance.