Transforming Payment Disputes with Innovation and Efficiency

In a groundbreaking move to transform payment services, ServiceNow, the leading digital workflow company, has announced a five-year strategic alliance with Visa, a global leader in digital payments. This collaboration ushers in a new era of dispute management with the introduction of ServiceNow Disputes Management, Built with Visa. This cutting-edge solution represents the first phase in a series of initiatives aimed at redefining the payment dispute resolution process for issuers.

ServiceNow and Visa

Understanding the Challenge

Dispute management has traditionally been fraught with complexities involving multiple systems and teams. Financial institutions have struggled with siloed solutions that lack integration, leading to delayed resolutions, potential losses, and a diminished customer experience. Visa and ServiceNow’s partnership addresses these challenges head-on by leveraging the strengths of both companies to deliver a cohesive and efficient solution.

The Solution: ServiceNow Disputes Management, Built with Visa

ServiceNow Disputes Management, Built with Visa, is a single, integrated solution designed to streamline the entire dispute resolution process. By combining ServiceNow’s AI-first platform and Financial Services Operations solution with Visa’s advanced technology investments, this solution aims to enhance efficiency, productivity, and the overall customer experience.

ServiceNow Financial Services Operations (FSO)

Key Features and Benefits

  • Unified Dispute Resolution Process: From initial inquiry to final resolution, the solution offers a seamless experience, improving engagement quality between employees and cardholders.
  • Advanced Technology: Incorporating AI, and generative AI capabilities, the solution facilitates swift updates to the disputes management process and enhances customer intake and agent investigation.
  • Fraud Prevention: Visa’s technology, including tokenization and AI, helps prevent $30 billion in fraud annually, a testament to the solution’s robust security and fraud prevention capabilities.

Dispute Management ServiveNow

Empowering Financial Institutions

The alliance between ServiceNow and Visa is more than just a technological partnership; it’s a commitment to innovation and excellence in the payments industry. By integrating Visa’s services with ServiceNow’s intelligent platform, financial institutions can now leverage the latest in technology solutions to resolve disputes more efficiently and focus on delivering exceptional customer experiences.

How to Get Started

Getting started with ServiceNow Disputes Management is straightforward. Businesses interested in harnessing the benefits of this innovative solution can reach out to Infocenter for a consultation. Our team will guide you through the integration process, ensuring that the solution is tailored to meet your specific needs and operational requirements. Speak with an expert today.

More on the Official Press Release, here.