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Unlocking Efficiency with Automated Workflows in ServiceNow CSM

Unlocking Efficiency with Automated Workflows in ServiceNow CSM

by Cody Berdine | Jul 18, 2024 | Customer Experience (CIWF), ServiceNow Best Practices

Unlocking Efficiency with Automated Workflows in ServiceNow CSM In our ongoing exploration of ServiceNow Customer Service Management (CSM), today we delve into the significant benefits of automating workflows. This key area of ServiceNow CSM is instrumental in...
Transform Your Customer Service with ServiceNow CSM

Transform Your Customer Service with ServiceNow CSM

by Cody Berdine | Jul 10, 2024 | Customer Experience (CIWF)

In today’s fast-paced business environment, delivering exceptional customer service is a key differentiator. Providing a seamless, efficient, and responsive customer service experience can set your organization apart from the competition.  ServiceNow Customer...
A Dose of Digital: Transforming Medication Administration Processes

A Dose of Digital: Transforming Medication Administration Processes

by Alayna Bolyard | Jun 11, 2024 | Creator Workflows | AppEngine, Heathcare & Life Sciences

Client Success Learn How One of the Nation’s Largest Providers of Home-Based Care Streamlined its Medication Administration Record-Keeping Leveraging Infocenter and ServiceNow    Company Background One of the nation’s largest providers of home-based care,...
Unlocking Your Organization’s Hyperautomation Potential

Unlocking Your Organization’s Hyperautomation Potential

by Mike Cornell | Mar 11, 2024 | AI Insights, Technology Solutions (ITx)

What is Hyperautomation? Traditional automation involves the application of digital transformation technology to complete important tasks without the need for human intervention.  But it usually occurs on a limited scale, mainly for one process at a time....
Empower Your Team with ServiceNow’s Strategic Portfolio Management and Infocenter

Empower Your Team with ServiceNow’s Strategic Portfolio Management and Infocenter

by David Workman | Feb 21, 2024 | Strategic Portfolio Management (SPM), Technology Solutions (ITx)

As you scroll through your news feed, you are seeing more and more the common theme of businesses being asked to do more with less. This year, as you navigate the familiar terrain of tight budgets and ambitious goals, imagine a solution that streamlines communication,...
Plan, Exercise, and Recover from Disasters with ServiceNow BCM

Plan, Exercise, and Recover from Disasters with ServiceNow BCM

by Alayna Bolyard | Feb 5, 2024 | Risk and Security

In today’s world, it has become crucial for organizations to ensure resilience in the face of unexpected disruptions. This is why many organizations are leveraging ServiceNow Business Continuity Management (BCM) to ensure their organizations are prepared to navigate...
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