ServiceNow offers a wide array of third-party integrations for its customers, making it a robust and versatile business tool. There are so many opportunities for your business to customize its investment in this platform and improve communication and efficiencies across all areas. In fact, ServiceNow makes it easy for enterprises to integrate existing systems seamlessly into the platform.  

These integrations allow companies to maintain their existing software, workflows, and investments without needing to spend more for new programs, training, and data transfers. Companies can import data from their current software into their ServiceNow applications and export information to their software. ServiceNow’s goal for its users is full orchestration automation of all resources within the platform and outside of it.

ServiceNow happily offers integrations to third-party applications and even provides configuration instructions for activating plugins and more. This guide brings you through different business area supported by ServiceNow with information about new and existing integrations offered with the Kingston version. Though not all-inclusive, we have highlighted several integrations that offer promising new automation opportunities and further orchestration between different business resources.

 

IT Management

ServiceNow’s newest version brings a whole host of exciting capabilities to IT management. Kingston’s new IT management integrations offer enhanced connectivity to help organizations improve service delivery and optimize performance in every area. We have highlighted below several integrations improving the IT Service Management, IT Business Management, and IT Operations Management areas:

Jira Integration

For software development teams, Jira has become a favorite collaboration tool for managing projects, issues, and workflows. With ServiceNow, automating these processes can be accomplished through Jira integration. By connecting Jira and ServiceNow, teams can more efficiently communicate between business areas, automate those workflows, and track issues.

LDAP Integration

The ServiceNow LDAP integration uses an organization’s existing Lightweight Directory Access Protocol (LDAP) server as the master source of user data, and to implement a single sign-on. With LDAP integration, users can streamline the login process and automate admin tasks. ServiceNow also allows for Active Directory integration.

Azure Integration

Microsoft IaaS product Azure offers cloud-based services that allow users to build, deploy, and manage configured applications. For Microsoft users, this Azure integration can improve event management and overall IT operations management.

The new Azure Integration with ServiceNow adds Azure as a data source, allowing the platform to extract and capture event information.

 

Security Operations

ServiceNow’s Security Operations applications include a variety of integrations to improve your company’s security incident response, threat intelligence, and vulnerability response. Their robust product documentation guide walks you through the configuration setup and plugin activation, as well as offering tips to develop custom integrations. We have highlighted two of the many security operations integrations currently available for Kingston users:

Splunk Integration

Companies around the world are using Splunk to analyze big data and identify patterns, gain metrics, and diagnose problems. For these users, the Kingston Release now includes a Splunk integration to improve incident visibility and analysis. Pairing your Splunk software with ServiceNow adds an extra layer to security operations – and allows you to keep your existing technology.

McAfee Integration

The McAfee Enterprise Security Manager (ESM) offers real-time visibility on all system, application, network, and database activities. ServiceNow offers two McAfee ESM integrations: email parser and incident enrichment. Enabling these product integrations means you can bring relevant sighting information to incidents through the ServiceNow platform in real time.  

 

HR Service Delivery

Delivering HR services can be complicated and process heavy. Since an employee’s first day and onboarding experience can set the tone for their entire career with a company, it is essential for businesses to invest in their HR service delivery.

With Kingston’s release, ServiceNow’s applications in this area aim to improve this employee experience through automation and consolidating services. Adding third-party HR integrations to these apps can help your company transform its HR department into a well-connected and seamless operation.

Background Check Integrations

The background check process can take a long time, particularly if your department uses an entirely separate system to process them. However, with ServiceNow’s First Advantage integration, these checks can be introduced to overall hiring workflows. This improved automation can speed up the hiring process and get employees to the job site faster than before. For companies not currently using First Advantage, ServiceNow does offer other third-party background check integrations.

HR Management Systems Integration

ServiceNow’s HR Service Delivery applications include a few base integrations for different management systems. Adding an existing management system to your ServiceNow platform is a great way to ensure complete automation and consolidate across all HR services, including leave and employee data management.

Integration lets you synchronize data between your existing system and the ServiceNow platform. Kingston has several options here, including ServiceNow Workday integration, SuccessFactors integration, and other third-party system integrations with additional configuration steps.

 

Customer Service Management

Improving customer service is key to maintaining a successful modern business. With the Kingston release, customers can transform their Customer Service Management through email, chat, and phone integrations to improve customer relations, communication, and data sharing between business areas.

Slack Integration

The ServiceNow Slack Integration helps areas across an enterprise through streamlined workflows, fast communication between teams, and better access to information. For customer service management, this Slack integration for ServiceNow improves the communication channel between internal users to address client concerns and share client profile information much faster.

Salesforce Integration

For companies using Salesforce software, this ServiceNow Salesforce integration offers added visibility and connection to CSM data. With bi-directional integration, companies can integrate their existing Salesforce cases, users, accounts, and opportunities with ServiceNow. Users can also import data from ServiceNow’s platform into their Salesforce software.

Zendesk Integration

ServiceNow users can bring the powerful ticketing and customer service software Zendesk to their platform. Adding customer profiles, ticketing data, and Zendesk workflows to the Cloud allows customer service staff to access information immediately. Forward technical issues to IT, relay concerns to Sales staff, and direct customers to the ServiceNow self-service portal from one place. Customer data from Zendesk or other CSM software come together in one accessible platform with the ServiceNow Zendesk integration.  

Communication Integration

Kingston improves ServiceNow’s communication integration with advanced options for online chat, phone, and email automation. This newest version connects these common forms of customer communication to make it easier for customer service professionals to gather information and quickly respond to customer needs:


Customer self-service portals add to this experience, allowing them to resolve issues and access information about services.

 

Now Platform Capabilities

The Kingston release brings new capabilities to the Now Platform, including a new IntegrationHub that automates integration tasks using the platform’s built-in flow designer. Users can also develop custom integrations through this hub. This connectivity makes it even easier for users to connect on projects and encourages connectivity between disparate software and platforms.

The base integration let users post messages and information about incidents, problems, and changes directly to communication platforms like HipChat or Slack. Additional slack integration is possible with ServiceNow’s customer service management application.

The IntegrationHub manages connection information and credentials under an alias when connecting to external systems, allowing users to connect profiles across different environments. This method reduces the amount of credentials users need to configure when working in multiple areas.

 

Now Platform Administration

Primary admins of the Now Platform can customize and configure their system to best fit their business needs. Admins can add, upgrade, or remove applications and plugins. Many of these decisions are based on existing technology and legacy tools within an organization – what will integrate into the ServiceNow platform and what cannot?

ServiceNow makes it easy to configure their system to best fit their users. For Now Platform users, ServiceNow offers integrations that are considered part of the platform. In the Kingston version, these provided integrations include:

  • Google Maps integration
  • Microsoft SMS/SCCM integration
  • Verizon eBonding integration
  • Web Services integration
  • Technology, including Excel and Email integration
  • LDAP integration

 

These are designed to enhance users’ existing capabilities within the platform while utilizing powerful tools from Google, Microsoft, and other technology leaders. Organizations can also add a Google Custom Search integration plugin to enhance search capabilities across their platform.

 

API and Integration Tools

Your organization undoubtedly relies on many different tools, products, and software to perform business tasks. By integrating these systems, like your ERP, IaaS resource, and various databases, your staff can get work done faster through increased automation, faster data sharing, and improved connectivity. ServiceNow offers platform APIs, integration tools, and analytics to help your business reach those goals. Here are a few highlighted integrations available with the Kingston upgrade:

GitHub Integration

The ServiceNow GitHub integration lets users develop applications between the two platforms with ease. For organizations developing custom business applications, this integration is incredibly valuable. Users can create a repository in GitHub, upload a new ServiceNow application, and sync the two platforms. Users developing applications with the Now Platform can transfer an instance to GitHub to change or update the code or make commits.

Cloud Management APIs

The ServiceNow Cloud Management application helps users connect with providers and integrate their products or services. This area includes an API dashboard and trail that provides activity logs for users. The Kingston release provides default Cloud APIs, which are detailed entirely in their Cloud Management API product document. These Cloud APIs include AWS, Azure, InfoBlock, NetAPP, and OpenStack, among others.

 

ServiceNow Kingston Integrations

More than ever, companies need to invest in technology solutions that improve visibility and connection across their enterprise. Workflows need to go beyond single business groups, and disconnected information silos should be dismantled. The ServiceNow platform continues to bring innovative support to businesses by supporting third-party integrations, partnering with other tech giants, and including built-in integrations with their Now Platform and IntegrationHub.

Instead of competing with other resources, ServiceNow allows direct integration for software, infrastructure, products, and APIs. Legacy systems and existing data transfers directly into the platform, and data exports from ServiceNow into the applicable system. Organizations can keep their existing CMDB, ERP, or customer service software, and integrate it seamlessly into this connected, cloud-based platform. ServiceNow users can find more information about Kingston’s specific products and configuration walkthroughs here at the ServiceNow website.

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