ServiceNow® For Technology Companies
Process Automation To Enable Innovation
The technology industry is growing and changing rapidly. To stay relevant, tech companies need to be nimble enough to innovate while also managing their existing product or service offerings. ServiceNow’s cloud-based platform helps technology companies automate internal processes across every department – empowering teams to drive innovation and get more done. Infocenter provides ServiceNow strategy, custom ServiceNow apps, and managed services that enable tech companies to maximize the value of ServiceNow® Enterprise across all business areas.
Utilize Intelligent Automation Tools
ServiceNow’s AI engine uses data to prioritize and route tasks across the enterprise, making cross-department collaboration easier and more fluid. The Intelligent Automation Engine integrates with individual business area solutions to offer service benchmarks and performance predictions. The AI Engine also identifies problems that are causing larger issues. With InfoCenter’s customizable ServiceNow dashboards you’ll get improved visibility into each department’s performance, while also helping management use data for strategic planning and resource allocation.
Seamless Onboarding & HR Service Delivery
As a critical process that affects employee retention and engagement, onboarding process improvement should be a top business priority. Get your employees started quickly with automated tasks, checklists, and services. Guide the process with improved visibility through intuitive dashboards and transform other HR tasks with automation solutions for offboarding, leave of absences, requests, and transfers.
Modernize The Customer Experience
Your customers drive business growth. Offer them an improved experience with self-service portals, centralized knowledge bases, and direct access to community experts. Improve customer satisfaction while reducing labor and error costs with user-friendly customer service management solutions.
Predict & Proactively Resolve IT Issues
InfoCenter helps you leverage machine learning, root cause analysis, and ServiceNow’s intelligence engine to proactively identify issues and alert the appropriate IT staff. Adopt a collaborative approach to incident response and security operations in order to combat issues and prevent breaches in information security. ServiceNow’s IT Security Operations applications offer trusted security circles that allow your company to share critical threat information. IT staff can quickly gather additional information from trusted sources and share it anonymously to rapidly accelerate incident resolution while protecting sensitive company data.
