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The Long-Term ROI of ServiceNow® Agent Intelligence

The Long-Term ROI of ServiceNow® Agent Intelligence

by Alayna Bolyard | Mar 22, 2019 | Technology Solutions (ITx)

ServiceNow’s Madrid upgrade has introduced many new, exciting features that promise to create a more connected workplace. It has also improved many of the platform’s existing innovative features. One of those improvements is to their Agent Intelligence product, which...
Tackling Enterprise IoT Risk Exposure with ServiceNow® GRC

Tackling Enterprise IoT Risk Exposure with ServiceNow® GRC

by Alayna Bolyard | Mar 13, 2019 | Risk and Security

Enterprises are more digitally connected than ever, thanks in part to the recent rise of the Internet of things (IoT). The IoT brings separated systems and computing machines together, allowing them to transfer information to each other automatically. It’s an...
ServiceNow® Madrid Most Exciting Features

ServiceNow® Madrid Most Exciting Features

by Alayna Bolyard | Mar 8, 2019 | Inside Infocenter: Industry News and Updates

Just a month ago, ServiceNow provided full version notes for their upcoming release, Madrid. From what we’ve seen, it’s clear that ServiceNow truly puts the best of the best in each version. Madrid, which will be released on March 13th, will offer cutting-edge...
New n-1 Model Impacting ServiceNow’s Support Strategy

New n-1 Model Impacting ServiceNow’s Support Strategy

by Alayna Bolyard | Feb 26, 2019 | Inside Infocenter: Industry News and Updates, ServiceNow Best Practices

There has been much excitement surrounding the release of ServiceNow London. Focusing on providing an improved experience for users through applications like, Virtual Agent, Target Content Automation, and Walk-up Experience, London has proven to be quite the success....
Exciting New Features from ServiceNow’s London Release

Exciting New Features from ServiceNow’s London Release

by Alayna Bolyard | Feb 19, 2019 | Inside Infocenter: Industry News and Updates

In modern society, technology has become a driver of convenience. Apps have nearly eliminated the need for paper maps, alarm clocks, and radios; common products that were in the hands of practically everyone a decade or two ago. Since its founding in 2003, ServiceNow...
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