by Alayna Bolyard | Jan 29, 2018 | Inside Infocenter: Industry News and Updates, ServiceNow Best Practices
ServiceNow has announced its release of ServiceNow Xanadu (Q3 2024), the newest version in the long line of software updates since the company’s creation. This platform has a long history of upgrades that reflect the changing industry. ServiceNow Yokohama is expected...
by Alayna Bolyard | Jan 23, 2018 | Customer Experience (CIWF), ServiceNow Best Practices
Customer satisfaction is becoming increasingly important to a company’s success and ability to grow, but disconnected technology may be preventing them from achieving it. Since every area of your business – from IT to Marketing and Sales – relies on customer and...
by Alayna Bolyard | Jan 17, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
The Now platform boasts a robust service catalog tool for IT Service Management that offers user-friendly features like approval and status notifications, multi-catalog support for different business areas, and a centralized user request portal. Connecting users to IT...
by Alayna Bolyard | Jan 10, 2018 | ServiceNow Best Practices
Kingston, the newest ServiceNow upgrade, was released on January 11, 2018. This version brings exciting new capabilities like AI and boosted user experience thanks in part to recent partnerships with other technology companies. In a previous article about ServiceNow...
by Alayna Bolyard | Jan 6, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
For IT organizations, IT Service Management (ITSM) goes hand-in-hand with ITIL practices. ITIL acts as the framework for guiding organizations through the ITSM lifecycle, setting processes, best practices, and tasks aimed at helping organizations establish and improve...
