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Disaster… Is it Right Under Your Nose?

Disaster… Is it Right Under Your Nose?

by Anicetus Fernando | Aug 1, 2024 | Risk and Security, ServiceNow Best Practices

There are many questions emerging from the latest problems caused by the “hero?”  How can a protector become the “villain” within sub seconds? Yes I am talking about all the blue screens that were turned on recently due to a “real”  update. “Plans are Nothing;...
Proactive Customer Service: Using Predictive Intelligence to Identify and Address Potential Issues Before They Escalate

Proactive Customer Service: Using Predictive Intelligence to Identify and Address Potential Issues Before They Escalate

by Cody Berdine | Jul 29, 2024 | AI Insights, Customer Experience (CIWF), ServiceNow Best Practices

The landscape of customer service is rapidly evolving. Modern customers expect quick resolutions and personalized experiences. To meet these demands, companies must adopt a proactive approach to customer service. Predictive intelligence enables this by identifying and...
ServiceNow IRM: Streamlining Governance, Risk and Compliance

ServiceNow IRM: Streamlining Governance, Risk and Compliance

by Jordon Pierce | Jul 26, 2024 | Risk and Security, ServiceNow Best Practices

Welcome to an exploration of ServiceNow IRM, where I’ll do my absolute best to break down what it is, and why it matters for your business. This is the first post of a series for each ServiceNow offering under IRM/GRC, and I plan to venture into SecOps at some...
Empower Your Agents with a 360-Degree Customer View

Empower Your Agents with a 360-Degree Customer View

by Cody Berdine | Jul 25, 2024 | Customer Experience (CIWF), ServiceNow Best Practices

Providing exceptional customer service is more crucial than ever. One key to achieving this is empowering your agents with a comprehensive, 360-degree view of the customer. By leveraging the capabilities of ServiceNow, you can equip your agents with the tools they...
Unlocking Efficiency with Automated Workflows in ServiceNow CSM

Unlocking Efficiency with Automated Workflows in ServiceNow CSM

by Cody Berdine | Jul 18, 2024 | Customer Experience (CIWF), ServiceNow Best Practices

Unlocking Efficiency with Automated Workflows in ServiceNow CSM In our ongoing exploration of ServiceNow Customer Service Management (CSM), today we delve into the significant benefits of automating workflows. This key area of ServiceNow CSM is instrumental in...
Transform Your Customer Service with ServiceNow CSM

Transform Your Customer Service with ServiceNow CSM

by Cody Berdine | Jul 10, 2024 | Customer Experience (CIWF)

In today’s fast-paced business environment, delivering exceptional customer service is a key differentiator. Providing a seamless, efficient, and responsive customer service experience can set your organization apart from the competition.  ServiceNow Customer...
A Dose of Digital: Transforming Medication Administration Processes

A Dose of Digital: Transforming Medication Administration Processes

by Alayna Bolyard | Jun 11, 2024 | Creator Workflows | AppEngine, Heathcare & Life Sciences

Client Success Learn How One of the Nation’s Largest Providers of Home-Based Care Streamlined its Medication Administration Record-Keeping Leveraging Infocenter and ServiceNow    Company Background One of the nation’s largest providers of home-based care,...
ServiceNow Knowledge 2024

ServiceNow Knowledge 2024

by Alayna Bolyard | May 28, 2024 | Industry Vertical Solutions, Inside Infocenter: Industry News and Updates

Knowledge 2024, ServiceNow’s annual customer conference, was held from May 7th to May 9th at the Venetian Expo and Convention Center in Las Vegas. This highly anticipated event brought together ServiceNow customers and partners from around the world to share...
Insight Acquires Infocenter, 2024 ServiceNow Partner of the Year

Insight Acquires Infocenter, 2024 ServiceNow Partner of the Year

by Alayna Bolyard | May 1, 2024 | Inside Infocenter: Industry News and Updates

Insight adds market-leading 2024 ServiceNow Consulting and Implementation Partner of the Year to its Solutions Integrator framework   CHANDLER, Ariz., May 1, 2024 — Insight Enterprises (NASDAQ: NSIT) announced it has acquired  Infocenter, a fast-growing pure-play...
Unlocking Your Organization’s Hyperautomation Potential

Unlocking Your Organization’s Hyperautomation Potential

by Mike Cornell | Mar 11, 2024 | AI Insights, Technology Solutions (ITx)

What is Hyperautomation? Traditional automation involves the application of digital transformation technology to complete important tasks without the need for human intervention.  But it usually occurs on a limited scale, mainly for one process at a time....
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