by infocenter | Nov 1, 2017 | Customer Experience (CIWF), ServiceNow Best Practices
Poor customer service can cause your business to lose customers, miss potential future markets, and destroy your reputation. Many companies believe that having excellent marketing strategies can overcome subpar customer service, but CSM research has proven this wrong....
by Alayna Bolyard | Oct 10, 2017 | ServiceNow Best Practices
In an increasing effort to maintain efficiency and streamline work, many organizations have turned to business process automation to increase revenue and service quality. Business automation is considered amongst the top solutions to increase productivity, lower...
by infocenter | Oct 4, 2017 | Inside Infocenter: Industry News and Updates, Technology Solutions (ITx)
The importance of reliable, efficient, and readily available IT services is growing as more businesses are offering digital services and relying on technology to operate. The goal of modern IT Service Management (ITSM) is to adopt service provider solutions to improve...
by infocenter | Oct 2, 2017 | ServiceNow Best Practices
Finding the right enterprise service management provider helps businesses become more confident in their services and performance. Understanding organizational performance, streamlining processes, and connecting departments help organizations reduce costs and improve...
