ServiceNow Guides

ServiceNow CMDB Ultimate Guide 

This process guide will provide a detailed explanation on ServiceNow CMDB and how the Infocenter Configuration Management process for the DEVSHOP™ Managed Service Offering is enabled within the ServiceNow platform.

Read more on:

  • CMDB and Configuration Management Principles and Basic Concepts
  • DEVSHOP Configuration Management Scope, Objectives, Roles and Responsibilities
  • How Configuration Items are Created
  • And More!



ServiceNow Implementation Guide: Win at Training & Adoption 

This how-to guide will explain the six best practices for winning at training and adoption of ServiceNow in your organization.

Read more on:

  • The importance communicating with end users
  • Beta testing and Pre-training
  • Hands-on training / E-learning
  • And more!



ServiceNow Discovery Credentials Ultimate Guide

Learn how to create a robust organizational credential strategy for optimal ServiceNow Discovery Performance in your organization.

Read more on:

  • Best Practices for ServiceNow Credential Gathering
  • Technical Review of Discovery
  • And More!



ServiceNow Videos & Webinars

Check out our Videos Page for More on:

  • ServiceNow HR Service Delivery (HRSD)
  • ServiceNow Tips & Tricks
  • ServiceNow IT Business Management (ITBM)
  • And More!



Recommended Articles

10 Minute Tutorial: ServiceNow HAM & SAM

With over 20+ years of ITOM experience, Infocenter's National Practice Leader, Jim Parliament explains the new features to ServiceNow HAM & SAM and how they can benefit your team.   Register to Watch * indicates required Email Address * First Name Last...

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Transform your Business with NOW Apps

NOVOLEX™ is one of North America’s leaders in packaging choice and sustainability. With 60+ locations worldwide, their products are embraced by the nearly 10,000+ NOVOLEX families. Whether it’s Quality, Safety, Customer or Cash Management, NOVOLEX's Technical Services...

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ServiceNow HRSD Best Practices

ServiceNow HR Service Delivery (HRSD) has helped many top organizations improve employee satisfaction and overall processes. Whether you're planning for or already have implemented HRSD, read on for best practices straight from the experts.   1. Strategic Planning is...

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