ServiceNow Guides
ServiceNow CMDB Ultimate Guide
This process guide will provide a detailed explanation on ServiceNow CMDB and how the Infocenter Configuration Management process for the DEVSHOP™ Managed Service Offering is enabled within the ServiceNow platform.
Read more on:
- CMDB and Configuration Management Principles and Basic Concepts
- DEVSHOP Configuration Management Scope, Objectives, Roles and Responsibilities
- How Configuration Items are Created
- And More!
ServiceNow Implementation Guide: Win at Training & Adoption
This how-to guide will explain the six best practices for winning at training and adoption of ServiceNow in your organization.
Read more on:
- The importance communicating with end users
- Beta testing and Pre-training
- Hands-on training / E-learning
- And more!
ServiceNow Discovery Credentials Ultimate Guide
Learn how to create a robust organizational credential strategy for optimal ServiceNow Discovery Performance in your organization.
Read more on:
- Best Practices for ServiceNow Credential Gathering
- Technical Review of Discovery
- And More!
ServiceNow Videos & Webinars
Check out our Videos Page for More on:
- ServiceNow HR Service Delivery (HRSD)
- ServiceNow Tips & Tricks
- ServiceNow IT Business Management (ITBM)
- And More!
Recommended Articles
ServiceNow + data.world: Changing the Game for AI-Powered Workflows
At Infocenter, we’ve been keeping a close eye on how enterprise AI is evolving—and today, we’re excited to talk about a major leap forward: ServiceNow has acquired data.world, and it’s a move that will reshape how organizations manage, govern, and activate their data for real-world AI outcomes.
Top 5 AI-Powered Features in ServiceNow You Should Be Using in 2025
In today’s hyper-connected world, artificial intelligence (AI) isn’t just a buzzword—it’s a business imperative. Organizations are under increasing pressure to do more with less, deliver seamless employee and customer experiences, and scale operations with agility.
Let’s SKO! ServiceNow Sales Kickoff 2025 Recap
What a week in Vegas! ServiceNow Sales Kickoff was absolutely amazing—packed with energy, insights, and incredible people!
It was fantastic connecting with our ServiceNow friends and industry peers, sharing ideas, and gearing up for another year of innovation and growth.
A huge thank you to everyone who made this event unforgettable—can’t wait to put all this momentum into action!
Top Benefits of ServiceNow Operational Technology Management (OTM)
Gain visibility and context into your OT environment with ServiceNow Operational Technology Management (OTM).
With ServiceNow OTM, you can unify and streamline the management of operational technology (OT) environments by integrating IT and OT workflows into a single, unified platform.
Explore some of the key benefits of ServiceNow OTM.
Unlocking GRC Success: The Power of Entities in ServiceNow
Entities are a fundamental component of ServiceNow’s Governance, Risk, and Compliance (GRC) module, serving as the foundation for effective risk management and compliance tracking. In essence, entities represent the people, places, objects, or things that need
Privacy by Design: Crafting a Secure World with ServiceNow
Data privacy has become a critical concern for organizations across the globe. With the increasing volume of personal data being collected, stored, and processed, coupled with evolving regulatory landscapes, businesses face significant challenges in maintaining compliance and protecting sensitive information.
Hurricane Helene Relief | Our Hearts Go Out
In the wake of Hurricane Helene, our team at Infocenter, a North Carolina-based company, has stepped up to support relief efforts in the communities we call home.
With deep ties to this region, we offer our heartfelt support and have provided supplies, funds, and resources to help those in need.
This disaster hits close to our hearts, and we’re committed to making a meaningful impact through ongoing aid.
Trust but Verify: Streamlining Third-Party Risk with ServiceNow
Trust but Verify: Streamlining Third-Party Risk with ServiceNow In today's interconnected business landscape, organizations increasingly rely on third-party vendors, suppliers, and partners to deliver products and services. While these relationships can drive...
Insight CEO, Joyce Mullen, Visits Infocenter’s India Office
Last week, Insight’s CEO Joyce Mullen visited India and connected with teammates at Infocenter’s Pune office. She was able to present Infocenter ‘Rising Star’ Awards to several of our team members. We are excited to continue the growth and innovation backed by Insight!