With the rapid advancement of technology, enterprises are making the move to the cloud for their core functions. It is vital for companies to achieve smooth interoperability between their essential platforms. Workday, one of the top enterprise clouds for HR, is utilized to store and manage information and works as the main hub for all employee data and HR details.

You might think, how are ServiceNow and Workday related?

The two highly renowned platforms are integrated through a synchronization of employee profile information in the HR application with your organization’s current Workday solution. ServiceNow compliments Workday perfectly. While Workday is the system of record for transactions, ServiceNow is the system of action for services.

ServiceNow’s integration addresses your common concerns and time inefficiencies including employee onboarding, answering routine employee questions and providing an overall enhancement of your employees’ HR service experience.

How it Works

After employee information is inputted and integration is enabled on the instance, data is regularly pulled by ServiceNow through SOAP web services. The captured data is then stored in the Worker object which includes employee information (email addresses, user names, first and last names), location, department and job profiles.

ServiceNow displays Workday integration transform maps where you can view this information. Additionally, ServiceNow’s integration provides automatic record updates for future events including employee onboarding and offboarding, promotions or transfers.

ServiceNow’s self-service portal, Employee Service Center, empowers employees to submit requests, ask questions and even receive quick responses through chat tools. Information can also be located in a navigable knowledge base freeing up your HR team and improving the employee experience and satisfaction through self-serve capabilities.

Employee onboarding can be quite the tedious process. With ServiceNow, the process can be automated and streamlined. You can enter incoming employee’s information prior to onboarding and the instance creates the user and retrieves the employee data. Although, it does not activate the records until the actual onboard date. ServiceNow also allows for the automation of the full organize wide onboarding process; like getting security badges from facilities, laptop from IT and any other tasks that need to be completed for your new hire’s successful onboarding.

Similar to onboarding, when offboarding an employee, the system automatically shuts down the specific employee profile and HR record on the day after the termination date.

Any updates made to specific fields in the HR profile can be synched through the integration. After the updated information is pulled from Workday, fields such as first and last names, phone numbers, email addresses, prefixes and addresses are then revised. This not only saves you time, but also maintains the updated status of employees; especially those of more provisional workers, such as contractors or temporary employees.

To Sum it Up

Already being an HR expert, ServiceNow’s cloud-based service delivery empowers employees to take care of their basic needs, allowing more time for HR to provide high-touch support for more critical matters.

By automating your end-to-end processes, ServiceNow can benefit your company through:

  • Automating workflows that improve HR functions
  • Complementing Workday’s people data system with its service management activities
  • Providing employees access to everyday HR services and information needed
  • Enterprise-wide employee onboarding

Both being very successful platforms, ServiceNow and Workday complement one another and are easily integrated for a more comprehensive HR technology solution.

Contact our experts today.

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