Drive customer loyalty with connected digital workflows

In today’s world, customer loyalty is vital to growing and sustaining your business. ServiceNow helps you drive customer loyalty with connected digital workflows which join customer service with other departments using AI and workflow to assign, manage, and resolve complex issues end-to-end.

ServiceNow Customer Service Management (CSM) helps you to automate requests, proactively address issues, and deliver effortless experiences.  

In the videos below, our expert covers Customer Service Management (CSM), features including Agent Workspace, Cases, Agent Dashboard, Service Portal, the Knowledge Base, and Virtual Agent.

ServiceNow Customer Service Management (CSM) Pt I

(Covering Service Portal, Opening a Case, Knowledge Base, and Virtual Agent)

https://www.youtube.com/watch?v=EdALDVRnlwo&t=4s

 

ServiceNow Customer Service Management (CSM) Pt II

(Covering Agent Workspace, Resolving & Creating Cases, Agent Dashboard, and more!)

 

Get Started Today

 

InfoCenter Industry Tips & Insights

InfoCenter Industry Tips & Insights

Sign up today to receive free tips and insights from our industry experts.

You have Successfully Subscribed!