by infocenter | Dec 8, 2017 | Inside Infocenter: Industry News and Updates, Risk and Security
Around the world, companies are embracing machine-learning technology to further improve streamlining through automation. Workflow and process automation has helped companies reduce labor, error, and paper costs, as well as enhanced inter-department communication....
by infocenter | Dec 5, 2017 | Inside Infocenter: Industry News and Updates
On November 30th, we attended the North Carolina ServiceNow User Group (SNUG) meeting at the Electric Power Research Institute (EPRI) in Charlotte. Manish Srivastava – Senior Director of Development of IT Asset Management with ServiceNow – presented on...
by infocenter | Nov 28, 2017 | ServiceNow Best Practices
If you are a long-term ServiceNow user, you may already be familiar with the ServiceNow upgrade release cycle. They release an upgrade roughly every six months, each of which contains enhancements to existing modules, bug or defect fixes, and new features. Regularly...
by infocenter | Nov 27, 2017 | Inside Infocenter: Industry News and Updates, Technology Solutions (ITx)
The ServiceNow platform brings innovative solutions to businesses through workflow automation, application integration, and service portals. Initially focusing on IT operational, systems, and business management. In recent years ServiceNow has expanded its offerings...
by infocenter | Nov 26, 2017 | Inside Infocenter: Industry News and Updates
ServiceNow’s most recent release offers an exciting glimpse into the future of business systems and service optimization. This latest version, called Kingston, will offer enhanced machine learning tools for everyday work, innovations to user experiences, and...
by infocenter | Nov 14, 2017 | ServiceNow Best Practices
Between your organization’s different business areas – Human Resources, Customer Service, Facilities Services, IT – staff uses many technology products to make service and resource management easier. For example, your Sales department uses CRM software to manage their...
by Alayna Bolyard | Nov 6, 2017 | Employee Experience (HR)
Automating IT service management has become a popular business strategy to maintain excellent customer service, lower costs, and improve overall business operations. To meet internal employee demands, it makes sense to do the same with enterprise HR services. Service...
by infocenter | Nov 4, 2017 | Customer Experience (CIWF), ServiceNow Best Practices
Customer experience has a broader impact on overall business operations than you may realize. Even in the current digital age of marketing and business operations, companies are still thriving by nurturing customer loyalty and trust and by relying on recommendations...
by infocenter | Nov 4, 2017 | ServiceNow Best Practices, Technology Solutions (ITx)
Delivering excellent IT service management (ITSM) can be challenging in a world where customer demand often seems to exceed service capabilities. Many companies are adapting by embracing better methodologies to manage and support IT service deliveries to satisfy...
by infocenter | Nov 1, 2017 | Customer Experience (CIWF), ServiceNow Best Practices
Poor customer service can cause your business to lose customers, miss potential future markets, and destroy your reputation. Many companies believe that having excellent marketing strategies can overcome subpar customer service, but CSM research has proven this wrong....
