by Alayna Bolyard | Mar 22, 2019 | Technology Solutions (ITx)
ServiceNow’s Madrid upgrade has introduced many new, exciting features that promise to create a more connected workplace. It has also improved many of the platform’s existing innovative features. One of those improvements is to their Agent Intelligence product, which...
by Alayna Bolyard | Mar 13, 2019 | Risk and Security
Enterprises are more digitally connected than ever, thanks in part to the recent rise of the Internet of things (IoT). The IoT brings separated systems and computing machines together, allowing them to transfer information to each other automatically. It’s an...
by Meara Coy | Mar 5, 2019 | Employee Experience (HR), Inside Infocenter: Industry News and Updates
In its release of Madrid, ServiceNow stays true to its core belief of, “Make the world of work, work better for people.” The new features of this application are, at its essence, almost entirely focused on the employee’s experience and helping to improve HR...
by Alayna Bolyard | Feb 26, 2019 | Inside Infocenter: Industry News and Updates, ServiceNow Best Practices
There has been much excitement surrounding the release of ServiceNow London. Focusing on providing an improved experience for users through applications like, Virtual Agent, Target Content Automation, and Walk-up Experience, London has proven to be quite the success....
by Steve Lyerly | Jan 22, 2019 | Employee Experience (HR), Inside Infocenter: Industry News and Updates
ServiceNow released their much-anticipated London version in September. Among many things, London promises to make employees’ lives easier by integrating machine learning and on-demand knowledge into its streamlined employee service portal. Looking at some of...
by Alayna Bolyard | Feb 28, 2018 | ServiceNow Best Practices
Investing in ServiceNow should deliver long-term results that are identifiable and understandable. But this platform requires a lot of upfront planning to ensure its services align with actual business needs. Without a plan in place to scale the platform as the...
