Automating IT service management has become a popular business strategy to maintain excellent customer service, lower costs, and improve overall business operations.
To meet internal employee demands, it makes sense to do the same with enterprise HR services. Service automation leads to faster response time, better staff productivity, and eliminates employee frustration. With automation platforms like ServiceNow, organizations can easily transfer their HR processes into digital workflows to give employees better access and control via ServiceNow HR Service Delivery (HRSD). There are many ways your business can transform HR service delivery by adopting automation tools.
For a simple and connected option, consider ServiceNow products, which allow you to connect all of your service delivery automation tools into one unified platform by integrating HR with ServiceNow.
Start Off Strong with Onboarding Automation
Starting a new job can be incredibly stressful and coming into a workplace that appears unprepared can make it worse. Make sure your new employees have a stress-free first day by adopting automated onboarding tools. An automated onboarding process seamlessly guides employees through their first few days and dramatically improves company retention rate. One of ServiceNow’s newer features is mobile onboarding. Empower your new hires to complete their onboarding tasks and receive help across departments all from a single mobile app.
With ServiceNow’s HR Service Delivery (HRSD), you also have better access to information. Employees can complete onboarding tasks at their own pace throughout the day, rather than scheduling time to meet with HR, freeing up your team and streamlining processes.
Managers can track employee’s progress through onboarding tasks to ensure steps are completed promptly. Supervisors can set up security access approval for computers, phone, and secure areas – imagine your employee having full security access before their start date without delay. With automated checklists and simplified self-service portal routing, ServiceNow eliminates the frustration and confusion related to onboarding new employees.
Give Your Employees the Tools to Succeed
When it comes to benefits and insurance options, employees may have a short window of time to make decisions. There’s nothing worse than instilling panic in a new employee who is trying to complete their benefits enrollment without enough information.
ServiceNow’s employee self-service portal eliminates this problem by allowing employees to access HR information at any time. Whether seeking benefit information or enrollment guidelines, employees can confidently find answers to basic questions without waiting for a response from HR.
Enterprise HR service management automation / HR ServiceNow integrations do not just improve new employees’ work experience. Every employee in your company can benefit from digital HR service delivery: from PTO requests to payroll changes, automated and streamlined processes improve overall enterprise operations.
For more complex requests, ServiceNow’s Communities feature routes questions to company experts to provide additional information. Not only does this give employees control over their HR-related service needs, but it also reduces the amount of time HR professionals spend answering routine questions and manually routing requests to different departments.
HR Integrations
Do you have other HR tools already, like Workday? ServiceNow HRSD can easily be integrated with many tools. While Workday is the system of record for transactions, ServiceNow is the system of action for services. Read more on the Workday and ServiceNow integration.
Increase Staff Productivity and Improve Workplace Culture
We’ve outlined the benefits of transforming HR service delivery for your employees, but here’s something else to consider. HR professionals spend a lot of time answering phone calls or emails for routine requests and performing tedious data entry to change direct deposit or personal information. HR staff could better utilize this time to address broader company needs. This is how ServiceNow’s service management tools improve HR staff productivity by managing this work.
If staff members spent less time on time-consuming routine problems, they could instead focus on recruitment and outreach, training and workshops, and workplace improvement.
In other words, HR could be working directly with employees to improve business culture and reach strategic goals. Employee retention and productivity is linked directly to positive workplace cultures and incentives, so why let your HR staff waste time on less critical work?
ServiceNow Elite partner, Infocenter can help you design an HR service management plan that provides streamlined support to employees while improving HR’s routing and response delivery.
HR Service Delivery Management Tools
Transforming your HR service delivery will benefit your entire enterprise. So let’s take a closer look at another specific tool ServiceNow offers to streamline and automate HR service.
The ServiceNow product suite includes a Self-Service Portal that lets employees search for answers to common HR questions and update personal information such as home address changes. Employees could also find information about policies and procedures in knowledge databases without waiting for a response.
Within this self-service portal, employees can also submit service requests that are then tracked and routed to the appropriate contact. If a response is needed from someone outside of the HR department, like the IT group, for example, the connected portal route it to the appropriate contact. This cuts down on the amount of time it takes to manually review, search, and forward information by email or help desk tickets. Employees can track their requests to see progress and check on its status; this complete transparency can eliminate frustration related to longer waiting times since it is clear that staff members are addressing the problem.
Improve Employee Experience and HR Efficiency with ServiceNow
Keeping your staff productive, happy, and feeling valued benefits the entire organization. Start your employees off on the right track by giving them a positive experience beginning on their first day and continuing throughout their career. Excellent HR service is essential to achieving this and should be improved whenever possible. Using ServiceNow’s automation and streamlining products can simplify your HR service delivery management to meet this goal.
Your staff will benefit from the fast access to information and self-service portal while your HR department will benefit from the increased productivity by automating tedious and routine tasks. By transitioning HR services to ServiceNow and working with partners like Infocenter, you have access to a connected platform of services that increase productivity, cut costs, and ultimately transform your HR service delivery.
Our team are not only former HR executives, but are also Certified ServiceNow experts that are here to help! These experts can sit down with your key stakeholders to plan your HRSD. Through DEVSHOP™, Infocenter’s highly flexible, cost-effective managed services offering, we can save you the hiring of a part or full-time ServiceNow admin by providing you with on-demand resources that will be available for planning, upgrade and post-upgrade support.
Get Started Today