In its release, Madrid, ServiceNow enhanced its platform by adding native mobile enterprise capabilities to its workflow management. Although the Madrid release includes over 600 exciting new features and enhancements, many users are partial to the no-coding mobile workflow creation. Regardless of time or location, users can structure workflows through the convenience of their mobile device by upgrading to Madrid. As a ServiceNow Elite Partner, Infocenter has assisted numerous organizations in upgrades and can help you too! Reach out for your free consultation today.

As explained by ServiceNow, the new mobile application capabilities provide users a consumer-like experience with enterprise-class features. With the touch of a finger, Madrid customers are empowered to send requests and fix issues from their phones. Check out the mobile capabilities of Madrid’s successor, New York here.


Through the new release and mobile capabilities, customers are now able to:

  • Receive assistance regardless of location or the device they are using. Employees can open support tickets from the app and IT can support via mobile, web, chat, or third-party interfaces.
  • Fix issues and route requests regardless of their location. With a new mobile app for field service, users can quickly correct minor issues easily from their devices allowing them to focus more of their time on complex problems that may arise.
  • Quickly create custom apps (for IOS and Android) by using no-code tools through the new ServiceNow Studio.


‘No-Code’ Environment

By creating a ‘no-code’ environment, users can easily develop native mobile apps through workflow capabilities. Workflows and functions for all ServiceNow’s applications, such as IT Service Management (ITSM) and Field Service Management, can be built in a mobile context through pre-defined menus. Here, options can be selected through a user-friendly drag-and-drop interface.

Although the compatibility for mobile usage is extremely convenient, the primary benefit from this new functionality is that ServiceNow has simplified the actual creation process of these workflows for users.  

Madrid Driving Digital Transformation

CJ Desai, ServiceNow’s Chief Product Officer explained, “Everyday work is the new killer mobile app. We’re making it simple and easy to make work mobile-first and mobile-friendly. With the Now Platform Madrid Release, IT and customer service employees can get meaningful work done with a thumb swipe. This is just the beginning; we’ll continue to roll out mobile capabilities across the enterprise, so that using mobile in your work life is as easy as using mobile in your personal life.”

ServiceNow is driving digital transformation through its Now Platform Madrid Release. More specifically, through its addition of native mobile enterprise capabilities. Users are now able to work off of their phones with ease and manage workflows in a mobile-first environment.


Contact our Experts

As a ServiceNow Services and Elite Partner, Infocenter can help you plan, implement and support your platform. Our certified ServiceNow experts can help ensure a successful, on-time and on-budget upgrade through our RADIUS™ planning engagement. To learn more, contact us here.

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