by Steve Lyerly | Jan 22, 2019 | Employee Experience (HR), Inside Infocenter: Industry News and Updates
ServiceNow released their much-anticipated London version in September. Among many things, London promises to make employees’ lives easier by integrating machine learning and on-demand knowledge into its streamlined employee service portal. Looking at some of...
by Alayna Bolyard | Feb 28, 2018 | ServiceNow Best Practices
Investing in ServiceNow should deliver long-term results that are identifiable and understandable. But this platform requires a lot of upfront planning to ensure its services align with actual business needs. Without a plan in place to scale the platform as the...
by Alayna Bolyard | Feb 22, 2018 | ServiceNow Best Practices
As business technology rapidly evolves, organizations find themselves with many innovative tools that may not connect with each other. For organizations investing in new software, like customer communication platforms or onboarding solutions, they need to find new...
by Alayna Bolyard | Feb 16, 2018 | ServiceNow Best Practices
ServiceNow offers a wide array of third-party integrations for its customers, making it a robust and versatile business tool. There are so many opportunities for your business to customize its investment in this platform and improve communication and efficiencies...
by Alayna Bolyard | Jan 29, 2018 | Inside Infocenter: Industry News and Updates, ServiceNow Best Practices
ServiceNow has announced its release of ServiceNow Xanadu (Q3 2024), the newest version in the long line of software updates since the company’s creation. This platform has a long history of upgrades that reflect the changing industry. ServiceNow Yokohama is expected...
by Alayna Bolyard | Jan 23, 2018 | Customer Experience (CIWF), ServiceNow Best Practices
Customer satisfaction is becoming increasingly important to a company’s success and ability to grow, but disconnected technology may be preventing them from achieving it. Since every area of your business – from IT to Marketing and Sales – relies on customer and...
by Alayna Bolyard | Jan 17, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
The Now platform boasts a robust service catalog tool for IT Service Management that offers user-friendly features like approval and status notifications, multi-catalog support for different business areas, and a centralized user request portal. Connecting users to IT...
by Alayna Bolyard | Jan 10, 2018 | ServiceNow Best Practices
Kingston, the newest ServiceNow upgrade, was released on January 11, 2018. This version brings exciting new capabilities like AI and boosted user experience thanks in part to recent partnerships with other technology companies. In a previous article about ServiceNow...
by Alayna Bolyard | Jan 6, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
For IT organizations, IT Service Management (ITSM) goes hand-in-hand with ITIL practices. ITIL acts as the framework for guiding organizations through the ITSM lifecycle, setting processes, best practices, and tasks aimed at helping organizations establish and improve...
by Alayna Bolyard | Jan 3, 2018 | ServiceNow Best Practices
SharePoint has dominated the business world as a versatile solution for document and workflow management. Teams have used the platform to improve collaboration, store digital resources, and share information. But it is far from a perfect solution in terms of...
