by Alayna Bolyard | Jan 29, 2018 | Inside Infocenter: Industry News and Updates, ServiceNow Best Practices
ServiceNow has announced its release of ServiceNow Xanadu (Q3 2024), the newest version in the long line of software updates since the company’s creation. This platform has a long history of upgrades that reflect the changing industry. ServiceNow Yokohama is expected...
by Alayna Bolyard | Jan 23, 2018 | Customer Experience (CIWF), ServiceNow Best Practices
Customer satisfaction is becoming increasingly important to a company’s success and ability to grow, but disconnected technology may be preventing them from achieving it. Since every area of your business – from IT to Marketing and Sales – relies on customer and...
by Alayna Bolyard | Jan 17, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
The Now platform boasts a robust service catalog tool for IT Service Management that offers user-friendly features like approval and status notifications, multi-catalog support for different business areas, and a centralized user request portal. Connecting users to IT...
by Alayna Bolyard | Jan 10, 2018 | ServiceNow Best Practices
Kingston, the newest ServiceNow upgrade, was released on January 11, 2018. This version brings exciting new capabilities like AI and boosted user experience thanks in part to recent partnerships with other technology companies. In a previous article about ServiceNow...
by Alayna Bolyard | Jan 6, 2018 | ServiceNow Best Practices, Technology Solutions (ITx)
For IT organizations, IT Service Management (ITSM) goes hand-in-hand with ITIL practices. ITIL acts as the framework for guiding organizations through the ITSM lifecycle, setting processes, best practices, and tasks aimed at helping organizations establish and improve...
by Alayna Bolyard | Jan 3, 2018 | ServiceNow Best Practices
SharePoint has dominated the business world as a versatile solution for document and workflow management. Teams have used the platform to improve collaboration, store digital resources, and share information. But it is far from a perfect solution in terms of...
by Alayna Bolyard | Dec 31, 2017 | ServiceNow Best Practices
IBM’s Lotus Notes was once a powerful communication tool and application portfolio. Companies could develop applications for their users to create workflows to complete tasks and forms, and people could use it to organize their contacts and manage email communication....
by Alayna Bolyard | Dec 28, 2017 | Inside Infocenter: Industry News and Updates
The coming year brings promises of further technology innovation with the integration of AI into business software, impressive machine learning capabilities, and more. As technology spending is predicted to rise (IT service spending is expected to grow 4.7% and...
by Alayna Bolyard | Dec 26, 2017 | Inside Infocenter: Industry News and Updates
It has been a great year for ServiceNow and its users. It is one of the fastest growing enterprise software companies on the market and has been partnering with other technology companies to further this reputation. At the 2017 Cloud Excellence Awards, ServiceNow won...
by infocenter | Dec 11, 2017 | ServiceNow Best Practices, Technology Solutions (ITx)
The guiding framework of ITIL has long helped companies manage their IT services. ITIL practices help companies shape their IT services, align services with overall business goals, and maintain control over incidents and systems. As more and more technology products...
