by Sam Martello | Dec 18, 2019 | Customer Experience (CIWF)
If you seek to connect with your customers and provide real-time feedback for their issues, you get how important these interactions are. With the revolution of today’s service on-demand culture, customers expect their issues to be resolved with little to no...
by Sam Martello | Dec 10, 2019 | Technology Solutions (ITx)
Is your organization struggling to effectively align resources to your projects? Enhance your department’s efficiency and reduce costs with ServiceNow’s Resource Management application. The app gives project and resource managers visibility into your organization’s...
by Bijah Gibson | Nov 29, 2019 | ServiceNow Best Practices
Over the years, ServiceNow has developed a reputation for being easy to configure and use. And it’s true that even an out-of-the-box implementation of many of ServiceNow’s applications can bring incredible functionality and efficiency to an organization. However,...
by Alayna Bolyard | Oct 23, 2019 | ServiceNow Best Practices
ServiceNowⓇ announces two releases per year, providing companies with the latest features and technologies to help run their businesses. Last year, with the release of London, ServiceNow revealed the move from an n-2 support model to an n-1 model. This requires...
by Alayna Bolyard | Oct 7, 2019 | Technology Solutions (ITx)
Finance departments often struggle with juggling work requests through multiple emails, spreadsheets and outdated applications. Wouldn’t it be much simpler to streamline through a centralized system? This is where ServiceNow® Finance Service Management comes in....
by Alayna Bolyard | Sep 12, 2019 | Inside Infocenter: Industry News and Updates
Over the past two decades, expectations of technology have changed immensely with demands for instant results and fast-paced lifestyles that require mobile capabilities. Rewind back to 2004: Mark Zuckerberg launched Facebook from his dorm room at Harvard, three years...
by Alayna Bolyard | Aug 27, 2019 | Technology Solutions (ITx)
On the London release, the Enterprise DevOps offering was made available to ServiceNow IT Business Management (ITBM) and ITSA Unlimited customers. ServiceNow used 1,000 developers to build, test and deploy 80 builds a day. Each build passed 80,000 tests backing...
by Sam Martello | Jul 9, 2019 | Technology Solutions (ITx)
If your business has implemented ServiceNow’s IT Service Management (ITSM) or IT Operations Management (ITOM), you’ll see that IT department activity can be efficiently managed on the ServiceNow platform. Although IT applications can be tracked via ITSM and ITOM, is...
by Alayna Bolyard | Apr 5, 2019 | Inside Infocenter: Industry News and Updates
In its release, Madrid, ServiceNow enhanced its platform by adding native mobile enterprise capabilities to its workflow management. Although the Madrid release includes over 600 exciting new features and enhancements, many users are partial to the no-coding mobile...
by Alayna Bolyard | Mar 29, 2019 | Employee Experience (HR), ServiceNow Best Practices
With the rapid advancement of technology, enterprises are making the move to the cloud for their core functions. It’s vital for companies to achieve smooth interoperability between their essential platforms. Workday, one of the top enterprise clouds for HR, is...
