by Alayna Bolyard | Mar 22, 2019 | Technology Solutions (ITx)
ServiceNow’s Madrid upgrade has introduced many new, exciting features that promise to create a more connected workplace. It has also improved many of the platform’s existing innovative features. One of those improvements is to their Agent Intelligence product, which...
by Alayna Bolyard | Mar 13, 2019 | Risk and Security
Enterprises are more digitally connected than ever, thanks in part to the recent rise of the Internet of things (IoT). The IoT brings separated systems and computing machines together, allowing them to transfer information to each other automatically. It’s an...
by Alayna Bolyard | Mar 8, 2019 | Inside Infocenter: Industry News and Updates
Just a month ago, ServiceNow provided full version notes for their upcoming release, Madrid. From what we’ve seen, it’s clear that ServiceNow truly puts the best of the best in each version. Madrid, which will be released on March 13th, will offer cutting-edge...
by Meara Coy | Mar 5, 2019 | Employee Experience (HR), Inside Infocenter: Industry News and Updates
In its release of Madrid, ServiceNow stays true to its core belief of, “Make the world of work, work better for people.” The new features of this application are, at its essence, almost entirely focused on the employee’s experience and helping to improve HR...
by Alayna Bolyard | Feb 26, 2019 | Inside Infocenter: Industry News and Updates, ServiceNow Best Practices
There has been much excitement surrounding the release of ServiceNow London. Focusing on providing an improved experience for users through applications like, Virtual Agent, Target Content Automation, and Walk-up Experience, London has proven to be quite the success....
by Alayna Bolyard | Feb 19, 2019 | Inside Infocenter: Industry News and Updates
In modern society, technology has become a driver of convenience. Apps have nearly eliminated the need for paper maps, alarm clocks, and radios; common products that were in the hands of practically everyone a decade or two ago. Since its founding in 2003, ServiceNow...
by Steve Lyerly | Jan 22, 2019 | Employee Experience (HR), Inside Infocenter: Industry News and Updates
ServiceNow released their much-anticipated London version in September. Among many things, London promises to make employees’ lives easier by integrating machine learning and on-demand knowledge into its streamlined employee service portal. Looking at some of...
by Alayna Bolyard | Feb 28, 2018 | ServiceNow Best Practices
Investing in ServiceNow should deliver long-term results that are identifiable and understandable. But this platform requires a lot of upfront planning to ensure its services align with actual business needs. Without a plan in place to scale the platform as the...
by Alayna Bolyard | Feb 22, 2018 | ServiceNow Best Practices
As business technology rapidly evolves, organizations find themselves with many innovative tools that may not connect with each other. For organizations investing in new software, like customer communication platforms or onboarding solutions, they need to find new...
by Alayna Bolyard | Feb 16, 2018 | ServiceNow Best Practices
ServiceNow offers a wide array of third-party integrations for its customers, making it a robust and versatile business tool. There are so many opportunities for your business to customize its investment in this platform and improve communication and efficiencies...
